Contact us

General enquiries

*For your safety, our staff are unable to change or provide account information via email. If you require this service please call 13 22 66

Personal banking	13 22 66 - 24 hours, 7 days
Business banking	13 82 66 - 24 hours, 7 days
Overseas?	+61 3 9982 4156 - 24 hours, 7 days
Report a lost or stolen card	1800 772 266 - 24 hours, 7 days or via Internet Banking
Bank of Melbourne Assist – a service for those facing financial hardship	1800 600 266 weekdays 9am - 5pm (EST)
Are you a financial counsellor acting on behalf of a customer?	Please contact Bank of Melbourne Assist on 1800 600 266, 8am to 7.30pm (EST) Monday to Friday and 9am to 5pm (EST) Saturday
Customer relations	Make a complaint or provide feedback
Branches/ATM	Find a branch or ATM Or SMS (Each SMS costs $0.40¹) For ATMS, SMS suburb and state to 199 44 ATM(286) For branches, SMS suburb and state to 199 44 BOM(784) SMS Helpline 1800 195 773
Postal address	Bank of Melbourne Locked Bag 20037 Melbourne VIC 3001

¹Your mobile phone carrier will bill you $0.40 per enquiry.