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To assist with managing your next steps during this challenging time, we’ve outlined three options for you to consider. To submit your selection, you’ll need to enter your surname and the 8 character unique reference number we sent you via email or SMS.
If your circumstances have changed and you no longer require your repayments to be deferred, you can choose to resume repayments before the end of the six-month deferral period.
If you choose this option, your current deferral arrangements will continue until your request is processed by us. Interest that accrued during the deferral period will be added to your loan account balance at the end of the deferral period (capitalised) together with any fees that would have been payable during the deferral period, in accordance with the terms of your arrangement with us.
Further information regarding this option is available in the FAQs below.
Your current arrangements will remain unchanged and repayments will resume at the end of your six-month deferral period.
If you choose this option, interest and fees will continue to accrue during the six month deferral period, and will be added to your loan account balance at the end of the deferral period (capitalised), in accordance with the terms of your arrangement with us.
Further information regarding this option is available in the FAQs below.
Let us know if you think you might need additional support or will be unable to resume repayments at the end of the six-month deferral period. We will contact you to discuss your options, including a possible extension to your repayment deferral1.
For business loans, interest that accrued during the six month deferral period will be added to your loan account balance at the end of the deferral period (capitalised) together with any fees that would have been payable during the deferral period, in accordance with the terms of your arrangement with us*.
1. Extension of the deferral period is subject to eligibility criteria and further credit assessment.
* For Equipment and Auto Finance loans and facilities, fees which accrued during the deferral period will be waived. For all other facilities, Loan Service Fees, Loan Administration Fee’s and Service charges which accrued during the deferral period will be waived. Line Fees which accrued during the deferral period will be payable and will either be added to your loan balance or debited from a nominated account at the end of the deferral period. If your Line Fees have been added to your loan balance and are usually debited from a nominated account (not added to your loan balance), you can choose to pay the Line Fees at the end of the deferral period. If you would like to do this, please contact us to arrange this after the line fee has been added to your loan balance.