COVID-19 Customer Support
At Bank of Melbourne we are committed to supporting our customers and the wider community here in Victoria and will continue to do so.
Our message to you
To be here when you need it
To help guide you through this period we have released our COVID-19 Customer Support - including financial assistance - to help you through this difficult time. As a home loan customer, Credit Card, Personal & Get Set Loan customer or a business customer, we’re here to work with you.
If you have any questions or are experiencing financial difficulties, please reach out to us early so we can understand your situation and support you through it.
Here’s how we can help with managing home loan repayments
We’re here to support Victoria through the good and tough times. Here’s how to apply for or manage a current home loan repayment deferral package.
Help for our Credit Card, Personal Loan & Get Set Loan customers
Here’s how we can help with managing Credit Card, Personal Loan & Get Set Loan repayments.
Supporting our business customers
We have introduced measures to help our business customers manage the impacts of COVID-19.
Recovery Hub
Explore our tips, tools and resources that could help you recover financially and get back on your feet.
Banking with us
Helpful Resources
If your employment or income have been impacted by COVID-19, use our guides and tools for support through this crisis.