Bank of Melbourne has opened its 75th branch and announced new technology to make banking easier for small business customers.
New branches opened this week at Brighton, Balaclava and Coburg*, with Bank of Melbourne achieving its goal of 75 branches by AFL Grand Final Day.
September also marks an evolution in branch design, with seven Bank of Melbourne branches becoming innovative advice and service centres for small business customers.
Gavan Thompson, Bank of Melbourne's Head of Retail & Business Banking, said the Branch & Business Centres (BBC) were a hybrid of the standard retail branch and traditional business-banking centre and had been developed specifically for small business customers.
“We understand that our business customers are time poor and need to be able to easily access people who are knowledgeable about their industry and who can assist them with finding the right banking solutions,” he said.
“We want to help small business owners take their next steps. Our Branch & Business Centres are designed to provide ease and convenience by combining expert advice with the latest technology.”
As well as being able to meet their business service specialist at a BBC, video conferencing technology is available so that customers can ‘virtually’ access a team of business experts, depending on their needs.
The refurbished branches also have SMART ATMs that clear cash deposits instantly, Business Express Deposit machines and coin counters that deposit into a business account. Businesses can safely deposit their daily takings long after the branch is closed at 24-hour Express zones, bringing 24/7 banking to our customers.
“By the end of the month, this technology will be available in South Melbourne, Croydon, Southland, Prahran, Dandenong, Preston and Camberwell and will be progressively rolled out throughout our branch network,” Mr Thompson said.
* The new branches are at 53-55 Church St, Middle Brighton, 238 Carlisle St, Balaclava, and 464-466 Sydney Rd, Coburg.