Customer feedback and complaints
We welcome your feedback whether it's a compliment, suggestion or a complaint. If you're ever unhappy about something we've done - or perhaps not done - please give us the opportunity to put things right.
A copy of our Let Us Know What You Think (PDF, 181 KB) is available for you to download.
- Over the phone - 13 22 66 centres are open 8am - 8pm, Monday – Saturday. This is the fastest way to provide feedback and resolve any concerns.
- In person - at any branch.
- Online - provide feedback, share your suggestions, provide a complaint or compliment using our secure feedback form.
Financial Ombudsman Service (Australia)
The Financial Ombudsman Service helps individuals and small business customers resolve problems and disputes with their bank. You can contact the FOS on 1800 367 287 or lodge your dispute online at: www.fos.org.au.