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COVID-19 Support

We've introduced support measures to help customers and businesses impacted by the outbreak of COVID-19 in Australia.

Support for retail customers

Fixed Rate Home Loans under the Advantage Package (AP*) (effective 27 March 2020).

Fixed Rate Owner Occupier Loan with Principal & Interest repayments.
Available to new and existing home lending customers. Customers with an existing fixed rate may be subject to break costs.

The below rates are for LVR^^ above 60% and up to 80% (includes LVR discount of 0.05% p.a. to standard rate).

  Interest Rate Change % p.a. New Rate (on AP*) p.a. New Comparison Rate** (on AP*) p.a.
1 Year 0.65 2.24 3.53
2 Year 0.65 2.24 3.45
3 Year 0.65 2.24 3.38
4 Year 0.15 2.74 3.47
5 Year 0.15 2.74 3.44

Changes have also been made to our Fixed Rate Investment Property Loans - both with Principal & Interest repayments and Interest Only repayments. View our Home Loans Interest Rates page for further information.

Mortgage repayment deferral

Bank of Melbourne customers who have lost their job or suffered loss of income as a result of COVID-19 can contact us for three months deferral on their home loan mortgage repayments, with extension for a further three months available after review.***


Virtual solutions in response to COVID-19

When you’re unable to conduct a face-to-face meeting with your customer, we've introduced temporary new virtual Verification of Identity (VoI) and other processes to assist you and your customers, including: 

•Electronic VoI for new to bank customers.

•A new video conference VoI process.

•Virtual guarantor appointments.

•Virtual signing of loan documents (NSW and VIC only).

•Non-inspection valuations.

More information on these new processes and virtual solutions is available under Online Services on the secure portal.


Term Deposit special offers (effective 27 March 2020)

Term Deposit special offer of 1.7% p.a. interest for twelve months, for new or renewed Term Deposits for personal, self managed superannuation fund and small business customers. Available on deposits from $5,000 - $500,000 with interest paid monthly.

For personal customers aged 65 years and over the rate will be 2% p.a. for eight months, for Term Deposits opened or renewed available on deposits from $5,000 - $500,000.

Customers can choose to have interest paid monthly to provide regular income. These offers are available for Term Deposits opened or renewed via online banking, public website, phone or branch for a limited time only. Standard Term Deposit Terms and Conditions apply.


Phone and internet banking access for elderly customers

Introduction of a nationwide plan to help elderly customers access telephone and internet banking, including a specialist call centre available to help people register for and use telephone and online banking.


Support for business customers

•Eligible Bank of Melbourne business customers who need help with managing their cash flow can defer principal and interest paymentsof business term loans, business auto loans, equipment finance facilities and equipment loans##, for six months.

2% p.a. interest rate reduction on overdrafts for new and existing customers, effective Monday 6 April 2020.

1% p.a. interest rate reduction for small business cash-based loans for new and existing customers, effective Monday 6 April 2020.

•Merchant terminal rental fee refunds for 3 months.###


How you can help your customers

If your customer needs to defer their Home Loan repayments, they can fill out this form.

Consumer customers can also request assistance by completing the Financial Hardship form. After filling in the form customers will then receive a phone call from us.

Business customers can also go here for help.

To find out more detail on what is available to support your customers, you can also visit our website here.



These FAQs are to help explain what’s available as part of our COVID-19 Customer Help Package to assist you with your clients.


Support for Brokers

In circumstances where repayments are deferred as part of our COVID-19 relief measures, your trail income will not be impacted and will continue to be paid as part of your normal monthly commission entitlements.

For Brokers operating within the context of being a small to medium size business, we've supplemented government relief arrangements available with additional benefits for Bank of Melbourne business customers and are looking at other relief options to support you, should your business' conditions change.

We are here to help, so if you are experiencing hardship and require additional support, please reach out to your BDM to talk through the ways we may be able to help.




Things you should know

Credit criteria, fees and charges apply. Terms and conditions available on request. Based on Bank of Melbourne's credit criteria, residential lending is not available for Non-Australian Resident borrowers.

*Advantage Package Conditions of Use apply and are available at Annual package fee of $395 applies. Not available to company and trust account holders. You must either hold or be approved for a Bank of Melbourne transaction account in order to qualify and continue to receive the benefits of the Advantage Package. Applications must also meet our approval guidelines on individual products to qualify for relevant package discounts.

Fixed interest rates: Interest Rates displayed are for Australian residents only. The Bank will apply the fixed rate that is available at the loan settlement date. At the end of the fixed rate period the interest rate will convert to the applicable variable home loan interest rate unless a new fixed rate term is selected and then the fixed rate is determined two business days prior to the refix.

^Rate Lock: The Bank will apply the fixed rate that is available at the loan settlement date, unless the customer locks a fixed rate in on the loan using our Rate Lock feature. The rate lock fee is 0.10% of the loan amount. At the end of the fixed rate period the interest rate will revert to the applicable variable home loan interest rate unless a new fixed rate term is selected and then the fixed rate is determined two business days prior to the refix.

**The comparison rate is based on a loan of $150,000 over a term of 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.

^^LVR stands for the initial loan to value ratio at loan approval. LVR is the amount of your loan compared to the Bank’s valuation of your property offered to secure your loan expressed as a percentage. For example, a loan of $400,000 to buy a property worth $500,000 results in a loan to value ratio of 80%. The interest rates below are for new loans.  Home loan rates are set based on the initial LVR and don’t change because of changes to the LVR during the life of the loan.

***Interest deferred will be capitalised.

#Interest deferred will be capitalised. Terms and Conditions and eligibility criteria apply. For Equipment Finance facilities and loans only, instalments will be deferred and finance charges will still apply over the deferred period. Instalments will be recalculated at the end of the deferral payment period and will include finance charges.

##Please note that customers with an overdraft facility should utilise their available balance in the first instance and speak to their Relationship Manager if further assistance is required. Customers with cashflow/invoice/trade finance and commercial bill facilities requiring assistance should also refer to their Relationship Manager.

###Available for merchant customers with a total card spend of less than $5 million per annum.