Big Ideas
As the financial landscape changes, what can you be doing to differentiate yourself from competitors and future proof your business? We regularly update this page with thought-inspiring articles to push you towards that next big idea.
CUSTOMER FOCUS
Focus on Keeping Up with Your Customers, Not Your Competitors
Every company these days seems to be either contemplating or pursuing digital transformation. Most cite the need to keep up with disruptive and well-established competitors. But perhaps this focus is too narrow?
LEARNING AND DEVELOPMENT
5 Future Trends of Learning and Development
Here are 5 future education trends that could fundamentally change the way we enable our employees to learn.
CUSTOMER FOCUS
The Three Cs of Customer Satisfaction: Consistency, Consistency, Consistency
Consistency is the secret ingredient to making customers happy. However, it’s difficult to get right and requires top-leadership attention.
LEADING CHANGE
Are Good Managers Born or Made?
Career arcs in a wide variety of sectors are simply built to create a path to management, and sooner or later the serious-minded employee finds him or herself champing at the bit to be a leader.
DIGITAL
Four Business Models for the Digital Age
As today's business environment continues to transform and become increasingly digitalised, how do you navigate this new horizontal world so that you can efficiently reap the benefits while avoiding the pitfalls?
LEARNING AND DEVELOPMENT
Decoding Leadership: What Really Matters
For organisations investing in the development of their future leaders, prioritising these four areas is a good place to start.
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