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CUSTOMER FOCUS

Focus on Keeping Up with Your Customers, Not Your Competitors

Every company these days seems to be either contemplating or pursuing digital transformation. Most cite the need to keep up with disruptive and well-established competitors. But perhaps this focus is too narrow?

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LEARNING AND DEVELOPMENT

5 Future Trends of Learning and Development

Here are 5 future education trends that could fundamentally change the way we enable our employees to learn.

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CUSTOMER FOCUS

The Three Cs of Customer Satisfaction: Consistency, Consistency, Consistency

Consistency is the secret ingredient to making customers happy. However, it’s difficult to get right and requires top-leadership attention.

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LEADING CHANGE

Are Good Managers Born or Made?

Career arcs in a wide variety of sectors are simply built to create a path to management, and sooner or later the serious-minded employee finds him or herself champing at the bit to be a leader.

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DIGITAL

Four Business Models for the Digital Age

As today's business environment continues to transform and become increasingly digitalised, how do you navigate this new horizontal world so that you can efficiently reap the benefits while avoiding the pitfalls?

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LEARNING AND DEVELOPMENT

Decoding Leadership: What Really Matters

For organisations investing in the development of their future leaders, prioritising these four areas is a good place to start.

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