We are currently experiencing a high volume of calls as a result of COVID-19, but we are here to help. If you are concerned about your Home Loan repayments, please go to the home loans support page. If you are a Business customer and need help, please go to the business relief page.
Bank of Melbourne has introduced a number of measures to help our business customers manage the impacts of COVID-19. If you wish to defer payments on your business loan/s, including equipment finance loans, please complete and submit this request form.
Support for Bank of Melbourne small business customers impacted by coronavirus
To assist businesses during this difficult period, effective 23 March 2020, Bank of Melbourne is offering a 6 month deferred repayment period for eligible business customer commencing from when you submit this application. The deferred payment period applies to eligible business connections impacted by COVID-19:
The deferred payment period applies to eligible business customers with business loans (excluding credit cards, overdrafts, cashflow/invoice/trade finance and commercial bills) and Equipment Finance (Lease, Hire Purchase and Goods Mortgage). Terms and condition and eligibility criteria apply.
Please note that:
Where we initiate Direct Debit payment to the account, we will attempt to cancel these. Please advise us as soon as possible if payments continue to occur, so that we can rectify this promptly. Please note, if we do a Direct Debit after you have opted-in to the offer, we will refund it. Where payments are initiated by other institutions (for example, by direct credit from another financial institution) or by direct credit from an employer), you need to cancel these to stop further repayments being made. We will endeavour to return these funds, but if this is not possible, we will apply them to your loan balance.
The payment deferral will be applied to all your eligible loans with Bank of Melbourne. This includes all eligible business lending products for you and any small businesses linked to your customer profile (for example, where you might be a director of the small business).
The terms and conditions of your business lending products will continue to apply, including events of default outlined in our contract.
Small business customers with home loans:
You may be eligible for 3 months of deferred payments on your home loan if you, including jointly, or as a director of an entity or partner of a partnership being the eligible small business have a home loan with Bank of Melbourne. Business customers who seek assistance in relation to their retail credit accounts (e.g. home loan) please go here.
If you require additional financial support beyond what is offered please contact our Customer Assist line on 1300 630 266 to apply for further hardship provisions.