Skip to main content Skip to main navigation Skip to accessibility page Skip to search input

COVID-19: Business support FAQs

Our COVID-19 support packages

Eligible small business customers that need additional support at the expiry of their business loan repayment deferral period can apply to extend their repayment deferral period by up to four months. Extension of the deferral period is subject to eligibility criteria and further credit assessment. For those currently with business loan repayment deferrals in place, we will be in touch with you prior to the deferred payment period ending to let you know the options available if you require additional support.

JobKeeper payment scheme

Under the Government’s COVID-19 JobKeeper program, you may be able to claim a fortnightly payment per eligible employee – to help give them an income. The JobKeeper Payment scheme has been extended from 28 September 2020 until 28 March 2021. There are two separate extension periods which are:

  • Extension 1: from 28 September 2020 to 3 January 2021; and
  • Extension 2: from 4 January 2021 to 28 March 2021.

Alternatives to banking in branch

If you can’t get to your bank, or your Bank of Melbourne branch closes temporarily due to COVID-19, you can use online banking as an alternative for a range of banking services that could help keep your business running. Opening bank accounts, applying for loans, making and receiving payments and transferring funds between accounts can now all be done online – subject to the relevant eligibility criteria for each of these features1.

Contacting us and staying in touch

We are currently receiving a high volume of customer enquiries and appreciate your patience. We are working hard to ensure that you have the help needed to support your business at this challenging time and will respond to your enquiry as soon as possible.  

You may be able to apply for some of these support measures online. If you are concerned about your home loan repayments, please go to our home loans support page. If you are a business customer and seeking help, including deferring your business loan repayments, please visit our COVID-19 Supporting our business customers page. 


Supporting our business customers

We have introduced a number of measures to help our business customers manage the impacts of COVID-19.


Getting back into business

Tips and tools to help keep your business running during crisis.



The Detail

Terms, conditions, eligibility and credit criteria apply.

1. Subject to system availability. Scheduled maintenance and unexpected outages may impact availability. Some features may not be available on the app.

# The JobKeeper program is a Federal Government initiative and we provide a link to the external site for your convenience. This information is provided for general information only. Please read the Government’s fact sheet to see if you are eligible and for terms and conditions that apply. You should consider seeking independent legal, financial, taxation or other advice on how the Federal Government initiatives relate to your circumstances.