Malware and Hoax emails
What is Malware?
Malware [malicious software] is programming designed to disrupt and gather information that can lead to loss of privacy or allow unauthorized access to systems. Examples of Malware are: Computer Viruses, Worms, Trojan horse, Spyware, Adware and Keyloggers.
What to do if you think you have Malware on your computer?
Do not enter in any personal information and report it to a IT security expert immediately. If you have submitted banking information, then contact Business Banking Online as soon as possible on 1300 554 004 8am - 8pm (EST), Monday to Friday and 9am - 5pm (EST), Saturday.
What is a Hoax email?
A Hoax email is designed to steal money by phishing for information or by installing malicious software on the user’s computer.
What to do if I receive a Hoax?
If you receive an email that you think could be a hoax, do not click on any links embedded in the email or reply to the email in any way.
If a hoax email claims to be from Bank of Melbourne, let us know by forwarding the email as an attachment to firstname.lastname@example.org and then deleting the email from your mailbox. Please do not change the subject line in any way.
Note: Bank of Melbourne will never send you emails that ask you to enter personal information, redirect you to Business Banking Online, or tell you to call a telephone number and enter account or personal information.
If you believe that you may have entered a hoax website, please call the Business Banking Online Help desk on 1300 554 004 8am - 8pm (EST), Monday to Friday and 9am - 5pm (EST), Saturday.