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Update your contact details so we can keep you safe

Help us help you by keeping your details up-to-date. That way if something happens which doesn’t look quite right, we can get hold of you quickly - and keep you and your accounts safe.

You can update your email and mailing address directly in Internet or Mobile Banking. If you want to update your phone number, please give us a call on 13 22 66.

    

Before updating online, you need to register for Secure Code

If you haven’t already, register for Bank of Melbourne Secure Code. It will protect you by using your mobile or landline phone number to confirm certain transactions, via text message or voice call when you bank online.

To register, you just need to provide us with your Australian registered landline or mobile phone number by calling 13 22 66 (or +61 3 8536 7870 from overseas).

    

You’re now good to update your contact details

Forgotten your security number or password?

It’s easy to reset your Internet Banking logon details. Just click on Forgotten Security Number or
Forgotten your password on the logon page and follow the link.

Mobile

  1. Log on to the Bank of Melbourne Mobile Banking App
  2. Select Services
  3. Under My Details, select Update contact details
  4. Tap on Continue
  5. Choose the Australian registered phone number you would like your Secure Code sent to
  6. Enter in your Secure Code
  7. Edit, add or delete any residential or email address contact details
  8. Select confirm.

Desktop

  1. Log on to Internet Banking
  2. Select My details & settings
  3. Select Update my contact details
  4. Choose the Australian registered phone number you would like your Secure Code sent to
  5. Enter in your Secure Code
  6. Edit, add or delete any residential or email address contact details
  7. Select confirm.

We’re there for you

With your mobile number and email we can reach you in the fastest, most efficient way. Plus, it also makes it easy for you to be notified of any updates or changes to your banking.
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Email not snail mail

If something happens, an email is much quicker than the post.

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Text to alert you instantly

Having your mobile number means we can text you to help stop suspicious activity in its tracks.

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A quick phone call

With the right mobile number, we can call you straight away if we notice something unusual.

The Detail

It’s important to keep your contact details up to date. We will always protect your personal information in accordance with our Privacy Policy available at Bank of Melbourne.com.au/privacy.

Your use of Internet & Mobile Banking is subject to the Internet and Phone Banking Terms and Conditions (PDF 3MB). An internet connection is needed to access Internet Banking. Normal data charges apply when using Mobile Banking.