Response to Virgin Australia’s Voluntary Administration

For the latest updates please refer to the Velocity FAQ page.

Yes, we’ll continue to transfer your Amplify Points each month as normal. If however, you’d like to opt-out of this automatic transfer, you can do so by logging in to your Amplify Rewards account and opting out within the ‘My account’ tab. Alternatively, call the Rewards team on 1300 600 266 8am – 11pm (AEST), 7 days a week excluding National Public Holidays.

Log in to your rewards account at amplify.bankofmelbourne.com.au, and check this within the ‘My Account’ tab, under ‘Manage Auto-Redemption’.

• For direct bookings: Please contact Virgin Australia directly.
• For bookings made through a travel agent: Please contact your travel agent.

If you’ve contacted Virgin Australia or your travel agent and have not had the dispute resolved after 45 days, please head to our transaction dispute page for more information and to make a claim.