COVID-19 Updates

We're currently experiencing a high volume of calls, but you can find out the latest information on our COVID-19 Customer Support Hub.

Response to Virgin Australia’s Voluntary Administration

If you currently convert your Amplify Points to Velocity Points, rest assured we’re working closely with Velocity Frequent Flyer to minimise any disruption.

What happens to my Velocity Frequent Flyer points and status now?
I have set up Velocity Auto-Redemption and my Amplify Points are automatically transferred to Velocity Frequent Flyer each month. Will this continue?

Yes, we’ll continue to transfer your Amplify Points each month as normal. If however, you’d like to opt-out of this automatic transfer, you can do so by logging in to your Amplify Rewards account and opting out within the ‘My account’ tab. Alternatively, call the Rewards team on 1300 600 266 8am – 11pm (AEST), 7 days a week excluding National Public Holidays.
How do I know if my Amplify Rewards card is opted-in to automatically transfer to Velocity Points (Auto-Redemption)?
I’ve purchased a Virgin flight on my Bank of Melbourne credit card, how can I get a refund?
For direct bookings: Please contact Virgin Australia directly.

For bookings made through a travel agent: Please contact your travel agent.
How do I dispute the Virgin Australia booking on my credit card?