Hoax emails

Beware of fraudulent emails

Beware of hoax emails designed to look like they've come from Bank of Melbourne, they are fraudulent.

How do I know it’s a hoax email?

Some hoax emails are easy to identify because they’re poorly worded and may contain grammatical and spelling errors. But others can look very real!

Be very cautious of any email that asks you to reply with or enter your personal details, regardless of how real it looks. Do not click on any links or open any attachments within the content of the email.

Ask yourself three simple questions to help spot a hoax email:

• Does it tell you to click on a link or call a number?
• Does it ask for your account or other personal information?
• Does the email have poor grammar and punctuation?

A yes to any of these questions could indicate a hoax email.

What do I do if I receive a hoax email?

If you receive an email that you think could be a hoax, do not click on any links embedded in the email or reply to the email in any way.

If a hoax email claims to be from Bank of Melbourne, let us know by forwarding the email as an attachment to hoax@bankofmelbourne.com.au and then deleting the email from your mailbox. Please do not change the subject line in any way.

If you believe that you may have entered a hoax website, please call the Bank of Melbourne Internet Banking Helpdesk 24 hours, 7 days a week on 13 22 66.

The following hoax emails and trojans are being circulated:

• This hoax email was distributed on 21 September 2011.