Concerned about fraud

At Bank of Melbourne, protecting our customers against fraud is of the utmost importance to us.

We use a wide network of secure systems to ensure you can shop with confidence knowing you are protected from credit card fraud. 

This includes 24/7 Falcon^® Fraud detection system that detects any unusual purchase activity on your card. We may also call you from time to time for a Fraud check to make sure all the transactions we are seeing on your account are genuine. 

An added layer of protection to your credit card security is our Secure Online Shopping service available to all Bank of Melbourne credit cardholders when you register with Internet Banking.

Report a lost or stolen credit card or any suspect transactions on your card at anytime through our 24/7 customer call centre:

• Australia 1800 772 266
• Overseas +61 3 9982 4156

Suggested credit cards

• Verified by Visa and MasterCard® SecureCode™

  • Verified by Visa and MasterCard® SecureCode™ services protect you while shopping online
  • These cutting edge secure online shopping services have the added security of password protection
  • Available to all registered Bank of Melbourne Internet Banking customers.
  More info

• Credit card security

  • You are protected from credit card fraud with Bank of Melbourne’s 24/7 fraud detection service
  • We will protect you against loss from unauthorised transactions provided you have not caused or contributed to the loss and you notify us as soon as possible.
  • Find out tips to keep your card secure.
  More info

• Pen or PIN

  • Choose whether to sign or enter a PIN when making purchases on your credit card
  • To apply for a PIN and change your PIN, visit your nearest branch or call us on 13 22 66.
  More info