Online Serviceability Calculator on Broker Portal is currently unavailable, and the IT team are working on it to get this fixed.
Our current assessment service levels for initial application assessment are:
- Flame - 6 business day(23/11/2020)
- Flame self-employed- 5 business days(24/11/2020)
- Gold - 8 business days(19/11/2020)
- Accredited - 14 business days(11/11/2020)
- Gold self-employed - 9 business days(18/11/2020)
- Accredited self employed -15 business days (10/11/2020)
*For initial application assessment if documents imaged to the file by 5pm AEDT.
Broker Credit Policy & Scenarios:
We have introduced a dedicated email to support you with credit scenario questions - creditscenariosSTG@stgeorge.com.au.
Ensure you include the below details in your email and a dedicated Credit Manager will respond by email or a phone call to discuss your query within 3 business hours:
- Broker name
- Broker ID
- Business Development Manager
- Contact number
The existing Credit Hotline will be temporarily closed from Monday, 6 April 2020.
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