Our current assessment service levels for initial application assessment are:
- Flame - 1 business day*
- Flame self-employed- 3 business days*
- Gold - 2 business days*
- Accredited - 9 business days*
- Gold & Accredited self-employed - 9 business days*
*For initial application assessment if documents imaged to the file by 5pm AEDT.
Mortgage Credit Hotline:
The Broker Credit Policy & Scenario Hotline hours of operation are 11am – 4pm ACDT (11:30am – 4:30pm ACDT) Monday to Friday. Call 1300 360 419 to speak with a Credit Manager for assistance with policy and scenario queries.