Our current assessment service levels for initial application assessment are:
- Flame - 3 business days
- Flame self-employed - 7 business days
- Gold - 6 business days
- Gold self-employed - 8 business days
- Accredited - 10 business days
- Accredited self-employed - 10 business days
- Pre approval PAYG - new - 12 business days
- Pre approval SE Accredited- new - 10 business days
*For initial application assessment if documents imaged to the file by 5pm AEDT.
Broker Credit Policy & Scenarios:
The credit hotline is available to assist with any policy related questions or scenarios you may have on 1300 137 532.
The operating hours are:
General Broker Line
11am - 4pm (ACDT), Monday - Friday
11:30am - 4:30pm (AEDT), Monday - Friday
Flame Broker Line
8am - 5pm (ACDT), Monday - Friday
8:30am - 5:30pm (AEDT), Monday - Friday
The bank for first home buyers
- Awarded at RFi Group Australian Lending Awards 2021 for Best First Home Buyer Lender.