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Latest features that could benefit your clients

Your client could pay off their home loan faster, with multiple offset accounts

With our Standard Variable Rate Home Loan or Investment Loan, your client could save thousands in interest over the life of their loan when they regularly deposit money in their linked offset accounts and don't withdraw it. To find out more:

Credit Policy, at a glance

We now have handy Policy Quick Guides for First Home Buyer, Investor, Self-employed and Special Package clients for you to quickly check their eligibility^. Search "Quick-Guide" in BrokerHub to get your copy, today.

Service lead times

Processing times for first touch*
Full Application Accredited Gold Flame
PAYG Standard 2 days 2 days 1 day
PAYG Specialised 3 days 3 days 1 day
Self-employed 3 days 3 days 1 day
Individual as Trust 5 days 5 days 1 day
Escalations 1 day 1 day 1 day
Approval In Principle Accredited Gold Flame
PAYG 2 days 2 days 1 day
Self-employed AIPs 4 days 4 days 1 day

 

Definitions
Standard PAYG, <=$3M, Fast Track, LMI, >80% LVR
Specialised Home Guarantee Scheme, Individual Trustees, Multiple Entities, =>$3m, Construction, Guarantors, Relocation Loans
Self-employed Self-employed (Full Assessment)

 

*In by 5pm AEST.  Service times are based on the application being lodged correctly with all supporting mandated documents required by Bank of Melbourne. The days shown in the table above are business days.
 

Credit policies and scenarios hotline

Call 1300 137 532 (select option 1, then option 5) for support with credit scenario questions.

Operating hours: Monday to Friday 8am - 6pm (ACST) or 8:30am - 6:30pm (AEST)
 

Important information

This information is a guideline for expected assessment time at the date of publication and may vary depending on various environmental changes. Ensure your application is error-free to get your application processed faster.

Bank of Melbourne works tirelessly to deliver the service levels you expect. While we’re prioritising these queues, we’ll endeavour to keep you updated as our service levels change.

We apologise for any inconvenience and would like to thank you for your continued support and understanding

How we’re making Bank of Melbourne an easy choice

Dedicated broker support 

Our BDMs are committed to providing you the support you need to help your clients. Contact us

NextGenID’s new simplified ID process

We’ve reduced required ID documents from 2 to 1. With this simplified Document Verification Service, our pass rate has increased to 94% as of June 2025.

Visit BrokerHub and search ‘Westpac Group ID Process Guide’ or speak to your BDM team to learn more.

Fast Refinance®

Turn your client refinances around with a faster and simpler solution to traditional procedures and avoid waiting for the other lender to process the discharge**.

Flexible features

From offsets to redraw, making extra repayments or using portability when buying and selling, our loans adjust to your client's needs.

Need some help but don’t know where to start?

The first port of call is to contact a Business Development Manager (BDM) from your State or Territory. Or call our Broker Hotline.

Call the Broker Hotline, Monday to Friday:

8am-6pm (ACST), 8.30am-6:30pm (AEST)

The Detail

Conditions, credit criteria, fees and charges apply. Based on Bank of Melbourne’s credit criteria, residential lending is not available for Non-Australian resident borrowers. Interest rates subject to change. Before making a decision, it’s best to read the terms and conditions.

Loan Accounts – Charges for specific services and accounts (PDF 360KB)

This information is general in nature and has been prepared without taking your objectives, needs and overall financial situation into account. For this reason, you should consider the appropriateness of the information to your own circumstances and, if necessary, seek appropriate professional advice.

Key Fact Sheet for Home Loans

* In by 5pm AEST.  Service times are based on the application being lodged correctly with all supporting mandated documents required by Bank of Melbourne. The days shown in the table above are business days.

**FASTRefi® : Only available: on eligible new Bank of Melbourne home loans; on eligible home loans with your clients’ current lender; if your clients’ other lender is on the FASTRefi® process list of eligible financial institutions. Your clients' other lender may charge your client an additional settlement agent fee, as well as fixed rate home loan break costs. Loan suitability for the  FASTRefi® product is determined by Bank of Melbourne in conjunction with the insurance product guidelines. FASTRefi® is a registered trademark of, and is and provided by First American Title Insurance Company of Australia Pty Limited ABN 64 075 279 908 Australian Financial Services Licence 263876, trading as First Title, an Australian general insurance company authorised by the Australian Prudential Regulation Authority. Conditions, fees and charges apply. Lending criteria apply to approval of credit products. This info doesn’t take your clients' personal objectives, circumstances or needs into account, so please consider  FASTRefi®’s appropriateness and read the disclosure documents for your clients' selected loan, including the Terms and Conditions, before deciding.

^For more detailed information on requirements and eligibility criteria, refer to the Credit Policy in BrokerHub.