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Accessibility and Inclusion

Using this website and other servicesHelping access and inclusion, for all

Our accessibility statement

Bank of Melbourne is committed to providing accessible products and services for customers with disability.

To meet the accessibility needs of our customers, we're continually testing and improving our websites and striving to meet the Web Content Accessibility Guidelines (WCAG) 2.1 AA. We also do our best to ensure our products and services are also reviewed and tested, ensuring our customers can access them independently. To find out more, read our Access and Inclusion Plan.

 

Contact us

If you want to chat with a Customer Care representative, call us on 13 22 66 Monday to Friday, 8am - 8pm (AEST), Saturday 8am - 6pm (AEST) from anywhere in Australia.

If you have a vision impairment or have mobility issues using smart devices, you can get in touch with our Customer Care team on (02) 8536 7889. Please have your 8-digit Customer ID and 3-digit Access Code or account information on hand so our friendly Customer Care representative can help you.

If you are deaf and/or find it hard hearing or speaking with people who use a phone, you can reach us through the National Relay Service (NRS). You will need to register with the NRS prior to utilising their service.

Feedback and complaints

We welcome your feedback on accessibility whether it's a compliment, suggestion or a complaint. Find out more about how you can provide a compliment, suggestion or complaint.

 


 

Accessible features

Products and services

Learn more about how we’re making our products and services more accessible.

Learn about our accessible products and services.

Digital Banking

Learn more about how we’re making our digital platforms accessible.

Find out about accessible digital banking

Branch and ATM

Learn more about how we’ve made our ATM functions and branch facilities accessible.

Learn about Branch and ATM accessibility

 


 

Are you a customer where English isn't your first language?

We are here to help

Telephone banking and interpreter service

Prefer a language other than English? We can help. Our Telephone Banking Service can arrange for an interpreter to help you with your call should you prefer speaking in your preferred language, subject to availability of translator(s). Simply ask our bank staff for an interpreter when you call us on 13 22 66.

Additional Languages on our ATMs

We have made our ATMs easier to use for customers who may prefer a language other than English. Our ATMS offer 9 additional languages to our customers enabling customers to make a financial transaction on our Westpac, St George, BOM and BankSA ATMs.

 


 

Customer in need of extra care

We know our customers will need support in different ways, at different times in their lives. Here is how we can help if you, or someone close to you, is in need of extra care.

Find out more by visiting customers in need of extra care.