Frequently asked questions

If you have forgotten your unique login, please contact Mortgage Central on 1300 137 532 (press option 2) to reset your password.

The credit hotline can also assist with any policy related questions or scenarios you may have on 1300 360 419 (press option 1).

All the latest policy information as well as a historical record of policy changes is available by selecting Policy & Process from the main website navigation. As this information is sensitive, you’ll be asked to use your unique login information to log in to the secure section of the broker website.

> Login and view latest policy information

You can submit a pricing discretion request and escalate your deals using our Self Help section, which is part of the secure broker website. 

Go to Self Help then Escalate a Deal or Raise a Discretion Request.

> Use Self Help now

The Medico sector policy covers professions such as general practitioners, hospital-employed doctors (Intern, Resident, Registrar, Staff Specialist), medical specialists, dentists, veterinary practitioners, optometrists and pharmacists. 

Our Industry specialisation policy includes professions in accounting (accountants, finance managers, CFO’s, auditors and actuaries), legal (lawyers, solicitors, barristers and judges), mining, energy and resources professionals such as mining engineers, surveyors and geologists /geophysicists.

For detailed information on these policies, please login to the secure broker website.

> Login now

Applicants approved under one of the Australian Government temporary (min 12 months validity required) or permanent working visa classifications for entry into Australia. For more information, refer to the “Approved List of Migrant Visas” under the migrant section in the policy document.

> Login and view the policy

Your Aggregator is the best person to speak to when looking to become accredited with Bank of Melbourne. They are able to submit an accreditation request form on your behalf, then you complete a short test online to complete the process

You can also contact any of our Business Development Managers to find out more.

> Find a Bank of Melbourne Business Development Manager

For a full view of the offers that are available currently, please check our Latest Offers page under the Products section of the site.

> See latest offers

You can see a full view of all the fees and charges associated with specific services and loan accounts on our Fees & charges page under the Products section.

> View all fees & charges

Absolutely. For all the details on the benefits, visit our FASTRefi page under the Products section.

> Read more about the FASTRefi process