Summary
Before you get started, here’s a quick recap of what you’re applying for.
Complete Freedom
- An everyday account with a Visa Debit Card¹ to make deposits and withdrawals, payments online or on the Bank of Melbourne Mobile App
- $0 Account-keeping fee
- You’re at least 14 years old with an Australian residential address (under 14s apply in branch with a parent or guardian).
Want $50 cashback on your new account?
Open a new Complete Freedom account by 30 September 2025. Add your new Bank of Melbourne Visa Debit Card to your mobile wallet.
Within 15 days of opening your account, spend a total of at least $50. The purchase(s) must be in person and contactless.
Then, within 60 days of you meeting the spend requirements we'll deposit $50 into your Complete Freedom account.
Customers aged 18+ only. T&Cs apply*
What kind of account do you need?
Single
Joint
Are you already a Bank of Melbourne customer?
Yes
No
What to have handy?
- Your Bank of Melbourne Internet Banking logon details.
By continuing you agree:
To begin, you acknowledge:
- You have read our Privacy Statement which explains how we collect, use and disclose your personal information, including marketing communications which we send to you.
- You have read our Financial Services Guide and Credit Guide (PDF 161KB) which provides important information on the financial services and products we offer as a financial services licensee.
By opening the account, you agree:
- To the Transactions and Savings/Investments Terms and Conditions (PDF 681KB) and the Terms and Conditions for Internet Banking and Phone Banking (PDF 471KB) that apply to the products and services you are applying for.
- To us sending you a Visa debit card and linking it to your account, as set out in the Visa Debit Terms and Conditions (PDF 376KB).
- To provide your consents to the actions we may take in processing your application including:
- for us to contact you about this application
- for you to receive communications about your account, as well as account statements and terms and conditions electronically. You may change your communication preferences in Online Banking or by contacting us at any time. If you are not registered for Online Banking, you will receive account statements in paper form.
- To acknowledge your obligations including Anti-Money Laundering/Counter-Terrorism Funding requirements and our other reporting obligations if you are a foreign tax resident.
Ready to get started?
Other options
- Are you 55 years or over and retired? You may be eligible for a Bank of Melbourne Retirement Access Plus account
- Do you have a Concession or Health Care card, receive an Australian Government benefit payment that makes you eligible to hold a card, or are you a low or no income earner where a low-cost account may be appropriate for you?
What to have handy?
Your mobile
A secure code will be sent to your mobile to verify your phone number.
Two of these ID documents
- Passport
- Medicare card
- Australian driver licence
- Australian birth certificate
If your details are entered incorrectly or we’re unable to identify you, your application will need to be completed in branch.
If you’re Aboriginal or Torres Strait Islander and don't have the required documents, call our Indigenous Call Centre on 1800 061 548, 9am – 6.30pm ACST or visit your nearest branch.
Tax details
- Foreign tax information. Only applicable if you’re liable to pay tax in another country
- Your Tax File Number (TFN). Providing this isn’t compulsory, however if you don’t provide it or provide a TFN exemption reason, tax may be withheld on the interest earned on the account.
By continuing you agree:
To begin, you acknowledge:
- You have read our Privacy Statement which explains how we collect, use and disclose your personal information, including marketing communications which we send to you.
- You have read our Financial Services Guide and Credit Guide (PDF 161KB) which provides important information on the financial services and products we offer as a financial services licensee.
By opening the account, you agree:
- To the Transactions and Savings/Investments Terms and Conditions (PDF 681KB) and the Terms and Conditions for Internet Banking and Phone Banking (PDF 471KB) that apply to the products and services you are applying for.
- To us sending you a Visa debit card and linking it to your account, as set out in the Visa Debit Terms and Conditions (PDF 376KB).
- To provide your consents to the actions we may take in processing your application including:
- for us to contact you about this application
- for you to receive communications about your account, as well as account statements and terms and conditions electronically. You may change your communication preferences in Online Banking or by contacting us at any time. If you are not registered for Online Banking, you will receive account statements in paper form.
- To acknowledge your obligations including Anti-Money Laundering/Counter-Terrorism Funding requirements and our other reporting obligations if you are a foreign tax resident.
Ready to get started?
Other options
- Are you 55 years or over and retired? You may be eligible for a Bank of Melbourne Retirement Access Plus account
- Do you have a Concession or Health Care card, receive an Australian Government benefit payment that makes you eligible to hold a card, or are you a low or no income earner where a low-cost account may be appropriate for you?
Are both applicants already Bank of Melbourne customers?
Yes
No
What to have handy?
- Your Bank of Melbourne Internet Banking logon details.
By continuing you agree:
To begin, you acknowledge:
- You have read our Privacy Statement which explains how we collect, use and disclose your personal information, including marketing communications which we send to you.
- You have read our Financial Services Guide and Credit Guide (PDF 161KB) which provides important information on the financial services and products we offer as a financial services licensee.
By opening the account, you agree:
- To the Transactions and Savings/Investments Terms and Conditions (PDF 681KB) and the Terms and Conditions for Internet Banking and Phone Banking (PDF 471KB) that apply to the products and services you are applying for.
- To us sending you a Visa debit card and linking it to your account, as set out in the Visa Debit Terms and Conditions (PDF 376KB).
- To provide your consents to the actions we may take in processing your application including:
- for us to contact you about this application
- for you to receive communications about your account, as well as account statements and terms and conditions electronically. You may change your communication preferences in Online Banking or by contacting us at any time. If you are not registered for Online Banking, you will receive account statements in paper form.
- To acknowledge your obligations including Anti-Money Laundering/Counter-Terrorism Funding requirements and our other reporting obligations if you are a foreign tax resident.
- To hold the account in joint names (to open an account in trust you’ll need to visit a branch).
- That you have permission to give us personal information about any joint applicants.
- That both account holders can transact on the account individually, for example, withdraw funds without permission from the other account holder.
Ready to get started?
Other options
- Are you 55 years or over and retired? You may be eligible for a Bank of Melbourne Retirement Access Plus account
- Do you have a Concession or Health Care card, receive an Australian Government benefit payment that makes you eligible to hold a card, or are you a low or no income earner where a low-cost account may be appropriate for you?
Complete your application in branch together
To open your joint account, you’ll need to visit a Bank of Melbourne branch together.
Please make sure you bring:
- Your tax details. We’ll need your Tax File Number (TFN) and if you’re a foreign tax resident, we’ll also need your tax residency details
- Suitable ID. You’ll both need to be verified separately.
You can use our Bank of Melbourne Identification Checklist (PDF 661KB) to work out which documents you’ll need for your situation.
To ensure we’re best prepared to help you, please call the branch first to make an appointment.
If you’re Aboriginal or Torres Strait Islander and don't have the required documents, call our Indigenous Call Centre on 1800 061 548, 9am – 6.30pm ACST or visit your nearest branch.
Other options
- Are you 55 years or over and retired? You may be eligible for a Bank of Melbourne Retirement Access Plus account
- Do you have a Concession or Health Care card, receive an Australian Government benefit payment that makes you eligible to hold a card, or are you a low or no income earner where a low-cost account may be appropriate for you?
The Detail
1. To be eligible for a Visa Debit Card, you must have an Australian residential address and be 14 years old or over.
*The $50 Cashback Promotion Terms and Conditions
This promotion runs from 30 June 2025 to 30 September 2025.
To be eligible you must:
- Be 18 years of age or older
- Not have held a transaction account with Bank of Melbourne in the last 2 years (applies to both account holders for joint accounts)
- Open a new Complete Freedom account (excludes Concession account) with a linked Visa Debit
- Add your new Visa Debit to a mobile wallet. Then, within 15 days of opening your new account use it to make in-person contactless payments that:
- Total $50 or more
- Are settled (not pending).
- Keep the account open for a minimum of 60 days after your eligible contactless payment.
Transactions that are not eligible:
- Using the physical card in-store, online or in-app
- ATM transactions
- BPAY
- EFTPOS cash out only transactions
- Gambling transactions
- Transactions made by credit card.
If you meet the above:
- You're eligible for a one-time $50 payment, regardless of the number of accounts you hold
- The $50 payment will be made to your Complete Freedom account within 60 days of you meeting all Terms and Conditions and eligibility criteria.
- If you open more than one Complete Freedom account, the $50 cashback will be made to one account only. It will be to the first one opened and active, whether a sole or joint account.
This promotion may be varied or withdrawn at any time. It is available in conjunction with any other offer.