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Our Values

Committed to helping customers.

The Service Revolution that’ll change the game

We've made a commitment to put our customers first in everything we do; we're calling it the Service Revolution. This means creating fundamentally superior customer experiences for each customer, every time. We promise that when you meet with someone from Westpac Group, you'll be touched by their genuine dedication to helping our customers prosper and grow.

We're guided by our five core values of:

  • Integrity - we earn trust by demonstrating the highest standards of honesty and ethical behaviour
  • Service - we are here to help and delight our customers
  • One Team - we collaborate to deliver the best outcomes for our customers and the company overall
  • Courage - we challenge the status quo and find a way to make things better
  • Achievement - we strive for excellence and deliver results.