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Choose how to notify us

You might prefer to talk to us in a branch or over the phone. We are here to support you.

Online

The Australian Death Notifications Services (ADNS) has partnered with a number of organisations to simplify the process of notifying multiple organisations that someone has died. You can notify Bank of Melbourne and other organisations using the Australian Death Notifications Service here: http://deathnotification.gov.au

This link will take you to the ADNS website, where you will be asked to provide further information and select which organisations you would like to notify. The information is then passed on to the selected organisations who will then guide you through the next steps.

Please note that this is only applicable if a death certificate has been issued in NSW, QLD, VIC, NT, WA, TAS or SA.

If you experience any issues with the link, please contact the Estate Management Team on 1300 130 549 Monday – Friday (9am – 5pm Sydney time).

On the phone

The Bank of Melbourne Estates Management Team can provide guidance about the process and manage settling the estate.

Call 1300 130 549, Monday to Friday 9am - 5pm (Melbourne time). If you are calling from overseas, call +612 9155 7590.

Email: BOMestatesmanagement@bankofmelbourne.com.au

Address: Estates Management IBN 77, GPO Box 3433, Sydney, NSW 2001

We accept documents emailed directly to us – as long as they have been certified as true copies. If sending documents by post, please do not send the original copies as these may be destroyed. Certified copies are acceptable.

In a branch

Our branches are here to support you through bereavement. You may have a local or preferred branch you deal with who can provide guidance about the deceased estates process and assist you with any general queries.