Step 1. Open the Bank of Melbourne app and select "Logon".
Step 2: Select "Need help?"
Step 3: Select "Forgot Customer Access Number"
or Select "Forgot security
Step 4: If you have forgotten your Access Number enter your card details and date of birth. If you have forgotten your password enter you Access Number. Select Continue.
Step 5: Select a phone number to receive your Secure Code. You can choose to have it sent via SMS or voice. Select Send.
Step 6: Enter the Secure Code sent to your phone and select Authenticate.
Step 7: Your Customer Access Number will be sent via SMS. Select Close.