Forgotten your login details?

All you need are your card details, date of birth and a registered Australian phone number.

Retrieve CAN
Forgot Password

You can reset your logon details using Bank of Melbourne Internet Banking. All you need are your card details, date of birth and a registered Australian phone number.

Do you remember your Customer Access Number?

Step 1.  

From the Bank of Melbourne internet banking logon page, click "Forgotten?" next to the "Password" field. 

Step 2.

Enter your Customer Access Number and date of birth. Click Continue. 

Step 3.

Select a phone number to receive your Secure Code. You can choose to have your Secure Code sent via SMS or voice message. 
Click "Send"

Step 4.

Enter your new Security Number and Password. Select Continue to finish. 

To reset your password for Bank of Melbourne Internet Banking, you will need to know your Customer Access Number. Follow the steps below to retrieve your Customer Access Number. 

Step 1.  

From the Bank of Melbourne internet banking logon page, click "Forgotten?" next to the Card Access Number field. 

Step 2.

Enter your card details and date of birth. Click Continue. 

Step 3.

Select a phone number to receive your Secure Code. You can choose to have your Secure Code sent via SMS or voice message. 
Click "Send"

Once you have received your code, enter your Secure Code and Click "Authenticate"

Step 4.

You should now receive your Access Number. Click on "Close" to finish. 


You can also reset your login details using the Bank of Melbourne App


Download from the Play Store


Download from the App Store

 
 
Step 1. Open the Bank of Melbourne app and select "Logon".

Step 2: Select "Need help?"
 
Step 3: Select "Forgot Customer Access Number" or Select "Forgot security
number/password".
 
Step 4: If you have forgotten your Access Number enter your card details and date of birth. If you have forgotten your password enter you Access Number. Select Continue.
 
Step 5: Select a phone number to receive your Secure Code. You can choose to have it sent via SMS or voice. Select Send.  
 
Step 6: Enter the Secure Code sent to your phone and select Authenticate. 
 
Step 7: Your Customer Access Number will be sent via SMS. Select Close. 

Need help?

13 22 66

Call us if you are in need of extra assistance.

Visit a branch

Find your nearest branch or mobile lender. 

Find a branch