Digital Mail FAQs

You will receive an online PDF version of the letter you would have previously received in the post.

Your digital mail is free of charge and can be printed or saved for your records.

Secure: Letters are stored securely for up to 18 months via Internet Banking or Mobile Banking so can’t be intercepted or lost like regular mail.

Timely: Arrives in Internet Banking so you don’t have to wait for the mailman.

Convenient: Can be viewed at any time from any device or location with internet access. Save to your personal files and print at your leisure.

To access your Internet Banking inbox

1. Logon to Internet Banking
2. Click 'view all messages' which appears on the top of your Internet Banking page

To access your Internet Banking inbox via Mobile Banking:

1. Open the Mobile Banking app and logon
2. Tap 'Messages' from the bottom menu

Receiving digital mail in your Internet Banking inbox is as secure as your Internet Banking!

Your digital mail is stored securely within Internet Banking so you’re protected against identity and mail theft that’s associated with paper mail.

You will receive an email notification when your digital mail is available in Internet Banking or Mobile Banking. You will need to logon to your Internet Banking as normal to access your mail. 

You will receive an email notification to your registered email address.

For security reasons we do not include the letter as an attachment in the email notification.

When you have new digital mail we will always send an email notification to the address you have provided.

If you cannot see an email from us, please check that;

1. we have the correct email address recorded in your personal details, and
2. the email has not been put in the email spam folder by your email provider

Note that you do not require the email notification to be able to view your letters. Simply log into Internet Banking and go to your Internet Banking inbox.

Yes, it is important to keep your email address up to date with us to ensure we can notify you when you have digital mail available.

To update your personal details online, you will need to be registered for Bank of Melbourne Secure SMS Code.

Update via Internet Banking

1. logon to Internet Banking
2. Select 'My details & settings'
3. Select 'Update my contact details'
4. Select "Update" at the bottom of the page
5. Select the method (SMS or Voice Call) to receive your Secure Code
6. Enter the Secure code and select “Authenticate”
7. Update the required contact details
8. Select Save

Update via Mobile Banking

1. Open the mobile banking app and logon
2. Tap 'Services'
3. Tap 'Update contact details' under 'My Details'
4. Select "Continue" at the bottom of the page
5. Select the method (SMS or Voice Call) to receive your Secure Code
6. Enter the Secure code and select "Authenticate"
7. Update the required contact details
8. Select Save

To update any of your details you can also call us on 1300 605 266 or visit any of our branches

Update via Internet Banking:

1. Sign in to Internet Banking
2. Select "Manage my accounts"
3. Select "Manage mail"
4. Click on Digital to switch all eligible products to digital mail
5. Click Agree

Update via Mobile Banking:

1. Tap 'Services' from the bottom menu
2. Tap 'Manage Mail', under ‘My Statements and Mail’
3. Tap 'Digital' to switch all eligible products to digital mail
4. Tap Agree

Note iPad users will need to sign in to the website from safari to view mail and update preferences.

Yes you can return to receiving paper mail anytime. You can do this online, at your local branch or through our Internet Banking Service Centre by calling 1300 605 266.

Follow these steps to change back to paper mail online

1. Sign in to Internet Banking
2. Select "Manage my accounts"
3. Select "Manage mail"
4. Click on Paper to switch all eligible products to paper mail
5. Click Agree

If you've signed in to Mobile Banking

1. Tap 'Services' from the bottom menu
2. Tap 'Manage Mail', under 'My Statements and Mail'
3. Tap 'Digital' to switch all eligible products to digital mail
4. Tap Agree

In an effort to give our customers instant access to their mail, we notified selected customer that have eligible transaction and savings accounts that their mail is now available online instead.

If you wish to return back to paper mail, read the “Can I go back to receiving paper mail” answer above.

We are able to re-generate the letter and have this posted to your address on file.

Digital mail preferences are grouped by the Product type; Deposits, Residential Loans, Credit Cards, Insurance etc.

E.g. If you have several deposit accounts, you must choose the same preference for all of them.

The type of letters include; changes in a product’s terms and conditions, changes to interest rates, missed payment advice, BPAY or direct debit failure advice, service letters.

For legal or other reasons we are required to send some letters by post therefore you can still expect to receive letters by post from time to time.

Yes, the letter you receive in your Internet Banking will be a PDF version of the letter you would have previously received in the post.

Yes, each person on the account will be able to select their own mail preferences.

Yes. Letters sent to your Internet Banking will be stored in Internet Banking for 18 months. After that, you can call us to request a copy of your letters for up to 7 years.