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Bank of Melbourne uses cookies on its websites and apps to provide you with a better experience and so we can tailor content for you.

What are cookies?

A Cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g. a computer, tablet or smartphone) when you access a website or app. Cookies record information about your visit to our websites, allowing us to remember you the next time you visit and provide a more meaningful experience. Cookies are also used for profiling activities to measure and enhance the effectiveness of our marketing and in order to improve our services to you. We also use cookies to secure and verify your use of Online Banking.

How is your information being collected via cookies?

We use cookies to collect personal information directly from you when you interact with us through our public and secured websites, mobile or tablet applications.

We use cookies for the purposes outlined in the table below:

Purpose of cookie Description Our grounds for using this type of cookie
Security

Cookies can help secure a users experience by simplifying login, maintaining session integrity or validate content entered into form fields. We do this to:

  • Comply with our legal obligations outside the EU
  • Effectively manage our business risks
  • Verify online banking customers and carry out other essential security checks to offer you a secure and reliable online banking service.
  • To comply with EU law
  • Our legitimate interests
Personalise and improve your customer experience

Cookies can be used to remember user preferences or understand traffic to webpages. We do this to:

  • Help us to remember you the next time you visit our websites
  • Help us identify products and services that may be of interest and value to you
  • Tailor digital content to your likely interest
  • Improve the pages or sites visited by making them faster or more efficient.
  • Our legitimate interests
Measurement and analysis

Cookies can be used to collect data about users browsing or location. This data is stored and analysed by us. We do this to :

  • Effectively manage our business risks
  • Measure effectiveness of our marketing, including via third parties, in order to improve our services to you.
  • Our legitimate interests
Marketing

Cookies can be used to launch segment targeted marketing campaigns, promote new services or websites. We do this to:

  • Determine which products or services may be of interest and value to you and to tell you about them
  • Advise you of new services or website / app features.
  • Our legitimate interests
Communication

Cookies can be used to send segment or targeted messages to you. We do this to:

  • Comply with our legal obligations outside the EU
  • Effectively manage our business risks
  • Send relevant messages to you.
  • To comply with EU law
  • Our legitimate interests

To find out more about how we treat your personal data and what your rights are in relation to that data, please read our Bank of Melbourne Privacy Policy and our Privacy Reforms.

How to manage or delete cookies

You can choose to change your browser’s cookie settings via your browser privacy settings, including blocking the use of cookies. However, if you choose to delete or block cookies, your experience on Bank of Melbourne websites or applications may be limited.

See instructions to manage your preferences for web browsers listed below:

Google Chrome

Open your Chrome browser > go to Customise and Control Google Chrome > Settings > Main Menu > Advanced > Privacy and Security > Content Settings > Cookies. Then you can choose your settings. For more instructions visit how to adjust cookie settings on mobile devices.

Safari

Go to Settings > Safari > Preferences > Privacy. Then you can choose your settings. For more information, including on mobile visit how to adjust cookie settings on Apple devices.

Internet Explorer and Edge

Open the browser > select Tools > Internet Options > Privacy > Advanced. Then you can choose your settings. For more information visit Microsoft Support.

Mozilla Firefox

Open Firefox > select Tools > Options > Privacy >Cookies. You can then choose your settings. For more information visit Mozilla support.

Apps

You need to delete or uninstall the app from your device to delete cookies. This applies to the following apps.

  1. Westpac Live
  2. St George Mobile Banking
  3. BankSA Mobile Banking
  4. Bank of Melbourne Mobile Banking