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Credit Reporting Policy

This webpage contains our Credit Reporting Policy.

Our Credit Reporting Policy explains how we manage your credit information. Our handling of credit information is regulated by the Privacy Act and the Privacy (Credit Reporting) Code (known as the “CR Code”).

Credit Reporting Policy

We are bound by the Privacy Act and will protect your credit information in accordance with it and the CR Code. These instruments regulate how we manage and collect your credit information.

This is a summary of our Credit Reporting Policy. Download a copy of our full Credit Reporting Policy.

What is credit information?

Credit information is personal information that has a bearing on credit that has been provided to you or that you have applied for. This includes credit for personal use and credit in connection with a business. It can also cover information about you as a guarantor of a loan.

What kinds of credit information do we collect and hold, and how do we collect it?

If you apply for credit or give a guarantee, we may ask for identification information. We may also collect information about your financial position for the purpose of assessing an application for credit and to assist in the ongoing management of the credit product or guarantee.

Sometimes we collect credit information about you from other people. For instance, credit reporting bodies or opinions from other lenders about your creditworthiness.

For what purposes do we collect, hold, use and disclose credit information?

The main reason we collect, hold, use and disclose credit information is to provide you with products and services. This includes:

  • checking your eligibility for the product or service;
  • providing the product or service;
  • helping manage the product or service; and
  • assessing whether to provide lenders mortgage insurance

How do we hold credit information?

Much of the information we hold about you will be stored electronically in secure Westpac Group owned data centres located in Australia. We use a range of security measures to protect the credit information we hold.

Who do we disclose your credit information to, and why?

We may share your credit information with other Westpac Group companies or external organisations to assist us in approving and managing credit. For example, credit reporting bodies, payment system operators, or insurers. We may also disclose your credit information to our third party service providers that may be located overseas.

Access to and correction of credit information

You can request access to credit information we hold about you. You can also ask for corrections to be made. To do so, please contact us on the details listed at ‘Contact us’.

Resolving your credit information concerns and complaints – your rights

If you are concerned about how your credit information is being handled or if you would like to make a complaint, please contact us on the details listed at ‘Contact us’.

If you are unhappy with our response, there are other bodies you can go to.

The Financial Ombudsman Service (FOS) can consider most complaints about your credit information involving providers of financial services.

FOS can be contacted at:

Financial Ombudsman Service

GPO Box 3

Melbourne VIC 3001

Phone: 1300 78 08 08

Under the Privacy Act you may complain to the Office of the Australian Information Commissioner about the way we handle your credit information.

The Commissioner can be contacted at:

GPO Box 5218

Sydney NSW 2001

Phone: 1300 363 992


Contact us

You can contact us by:

calling 13 22 66


visiting any of our branches or agencies

writing to us at PO Box 1376, Melbourne, VIC 3001.

Our Privacy Officer can also be contacted in relation to privacy concerns by writing to GPO Box 5265, Sydney NSW 2001.


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