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Keeping your child’s account safe 

To keep your child’s account secure and to safeguard money in the account, it’s important we identify all signatories before giving access.

To avoid restrictions being placed on your child’s account, you’ll need to visit us in a branch and complete the steps below by the date given in the letter we sent you. If you haven’t been verified by the date given, you won’t be able to make any withdrawals on the account until you’ve been verified (you’ll still be able to deposit money into the account, but your access to the funds will be limited).


Here’s what you need to bring into branch

Authority form

This was included in the letter we sent you in the mail. You can complete it yourself, or we can give you a new authority form in branch and our staff can help you fill it out.

Both IDs

We’ll need to check your ID (driver’s licence, Proof of age card, Medicare card, passport or birth certificate) and your child’s ID (passport or birth certificate).

Relationship ID

We’ll need to verify your child’s birth certificate, Enduring Power of Guardianship, Citizenship Certificate or your Medicare card + Photo ID to identify you as your child’s parent or guardian.



Your safety and wellbeing are our priority and we understand the COVID-19 situation is evolving. We continue to actively monitor the COVID-19 situation and will provide any updates on this page. Please check back here for updated information.