Verifying your authority on your child’s account

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To keep the account secure and to safeguard money in the account, it’s important we identify all signatories in person before giving access. 

No, it’s not necessary to bring your child/the account holder with you. Just make sure you bring their ID.

As well as your completed authority form, you’ll need to bring the following documents with you.

1. Your ID  (PDF 661KB)
2. Your child’s/the account holder’s ID 
3. One of the following document/s to identify you as the child’s parent / guardian. 
   • Birth certificate (indicates child’s birth parents)
   • Enduring Power of Guardianship (indicates child’s legal guardian)
   • Your Medicare Card + Photo ID (indicates relationship of child to parents)
   • Australian Citizenship Certificate (child listed in parent’s certificate)

If you’re a grandparent, please bring the account holder’s birth certificate.

If you’re unable to provide the required documents, please bring any other government-issued documents into branch with you and we can assess them on a case-by-case basis.

You have 45 days from the date of the letter we sent you to add yourself as a signatory. We’ll send you a reminder to visit us in a branch and complete the process during this time.

If you’re unable to visit us in a branch by the date required, we’ll need to place a restriction on the account. You’ll still be able to make deposits, but won’t be able to make any withdrawals. You can have the restrictions removed once you’re able to visit us in branch and complete the required steps. 

If a restriction is placed on the account, you’ll no longer be able to make any withdrawals. You will however still be able to deposit money into the account.

Our regulatory obligations require us to maintain accurate records of all our customers, including parents and guardians. This is also in the best interests of you and the account holder, as the restriction placed on the account ensures the account is not accessed without your permission.