Important information for our customers
As part of us making banking more simple and straight forward we have made changes to simplify our fee structure.
We’ve removed some fees for home loan accounts
From 31 March 2021 no fees apply for
- Duplicate or interim statements
- Copies of documents or cheques
From 20 May 2021 no fees apply for
- Consent or production of title
- Partial discharge assessment
- Redraw (where fee was applicable)
- Special clearance on a deposited cheque
We’ve removed some fees for personal transaction, savings or investments accounts
From 20 May 2021 no fees apply for
- Internet banking transfers
- Staff assisted withdrawals, transfers and cashing of personal cheques
- Duplicate account statements
- Personalised deposit books
- Travellers cheques encashments
- Special clearance on a deposited cheque
- Deposit and transfer to another financial institution (Customer & Non-customer)*
* Excludes RTGS, trace on RTGS and bill payment/transfer to other account when request made by phone or fax
We’ve also updated the names of some fees
Please note, there is no change to when the fee is charged. The updated fee name appears on any statements provided to you from 20 May 2021.
Current fee name | Updated fee name |
---|---|
Payment honour fee | Overdrawn Fee |
Current fee name | Updated fee name |
---|---|
Account service fee or Monthly account service fee | Account-Keeping Fee |
Payment honour fee | Overdrawn Fee |
Overseas cash withdrawal (including overseas ATM withdrawal) | Overseas Withdrawal Fee |
For more information, please call 13 22 66 Mon–Fri 9am–5pm (EST) or visit your local branch.