Important: To make a claim on the credit card complimentary insurance, we encourage you go online to insurance.agaassistance.com.au/bankmelb. International travel insurance claims can be lodged online 24 hours a day, 7 days a week. For information about the impact of COVID-19 on overseas travel insurance refer to the FAQs.
|Cover Type||Cover Details||Eligible Products|
|International Travel Insurance||Access to up to 6 months' complimentary cover for Level 1 Cards or up to 3 months’ complimentary cover for Level 2 cards for International Travel Insurance when you meet the eligibility criteria as set out in the Credit Card Complimentary Insurance Policy including prepaying $500 of your travel costs to your eligible card and holding a return overseas ticket before departing Australia, (see policy document for full eligibility criteria, terms, conditions, and exclusions)1.||
Level 1 Cards
Level 2 Cards
|Purchase Protection Insurance||Access to up to 4 months Purchase Protection Insurance on eligible purchases, as set out in the Credit Card Complimentary Insurance Policy (terms, conditions, exclusions and eligibility criteria apply)1.||
|Extended Warranty Insurance||Up to 24 months extended warranty insurance cover (in addition to the manufacturer's expressed Australian warranty) on a range of personal items purchased using your Credit Card (terms, conditions, exclusions and eligibility criteria apply)1.||
|Overseas Transit Accident Insurance||Overseas Transit Accident insurance covers against specified accidental death or injury when sustained overseas while riding, boarding or alighting as a passenger in a plane, bus, train or shorthaul ferry when you have purchased the tickets for the entire trip using your Credit Card before you leave (terms, conditions, exclusions and eligibility criteria apply)1.||
|Rental Vehicle Excess Insurance||Rental Vehicle Excess Insurances covers the maximum total limit of up to the amount specified in your rental vehicle agreement or $5,500, whichever is the lesser. (terms, conditions, exclusions and eligibility criteria apply)1.||
|Interstate Flight Inconvenience Insurance||Interstate Flight Inconvenience Insurance covers against Cancellation, Flight Delay, Luggage, Luggage Delay and Funeral Expenses when you charge the entire cost of the return interstate flight to your eligible credit card (terms, conditions, exclusions and eligibility criteria apply)1.||
Making a claim
If you want to make a claim under this policy, you must:
Whilst you are overseas:
Allianz Global Assistance will request documentation to confirm your eligibility and process your claim.
If you are in Australia, (or when you return to Australia) you should follow the steps listed below.
Contact Allianz Global Assistance on 1800 091 710 as soon as possible of returning home from overseas or interstate (even if you have previously reported the matter to Allianz Global Assistance), or if you are already home, contact us as soon as possible of learning of an occurrence (loss, damage or breakdown) that may result in a claim.
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