Access and Inclusion Plan

Our focus is to provide our customers, our people and community with independent and equal access to our products, services and collateral.

For over 25 years, we’ve maintained a sustained focus on accessibility. Our 2025-2028 Access and Inclusion Plan demonstrates how we aim to amplify accessibility throughout our organisation. It showcases how we continually strive to be an enabler of equitable access ensuring all - regardless of requirements - have access to essential banking services independently.

By evolving our access and inclusion strategy every few years with senior leader support, we reflect on gaps needing attention and our accomplishments to assist in building our organisation-wide accessibility initiatives.

Our Access and Inclusion Plan outlines our course of action and the outcomes we seek to achieve, considering external policies, practices, and legislation. Our initiatives presented in this plan have impact for:

  • Our customers – Delivering meaningful customer experiences in moments that matter.
  • Our employees – Empowering passionate people to make a difference.
  • Community – Our partners uphold our strategy of advocating for an equitable and inclusive society.

Accessing the Plan

We acknowledge that people access information in various ways, therefore our plan is available in the following formats:

If you encounter any barriers accessing our plan, please email accessinclusion@westpac.com.au.

 

Archived Accessibility Action Plans