Access and Inclusion Plan
For over 25 years, we’ve maintained a sustained focus on accessibility. Our 2025-2028 Access and Inclusion Plan demonstrates how we aim to amplify accessibility throughout our organisation. It showcases how we continually strive to be an enabler of equitable access ensuring all - regardless of requirements - have access to essential banking services independently.
By evolving our access and inclusion strategy every few years with senior leader support, we reflect on gaps needing attention and our accomplishments to assist in building our organisation-wide accessibility initiatives.
Our Access and Inclusion Plan outlines our course of action and the outcomes we seek to achieve, considering external policies, practices, and legislation. Our initiatives presented in this plan have impact for:
- Our customers – Delivering meaningful customer experiences in moments that matter.
- Our employees – Empowering passionate people to make a difference.
- Community – Our partners uphold our strategy of advocating for an equitable and inclusive society.
Accessing the Plan
We acknowledge that people access information in various ways, therefore our plan is available in the following formats:
- Access and Inclusion Plan 2025 – 2028 (DOC 279KB)
- Access and Inclusion Plan 2025 – 2028 (PDF 3.4MB)
- Access and Inclusion Plan 2025 – 2028 Easy Read (PDF 1MB)
- Access and Inclusion Plan 2025 – 2028 Audio:
- Front cover – Westpac Group Access and Inclusion Plan (MP3 2.8MB)
- Chapter 1 – Our vision (MP3 5.5MB)
- Chapter 2 – Our strategy (MP3 2.7MB)
- Chapter 3 – Senior leaders’ dedication to tangible impact (MP3 7MB)
- Chapter 4 – How we’ve developed our plan (MP3 8.4MB)
- Chapter 5 - Our achievements (MP3 2.9MB)
- Chapter 6 - Embedding accessibility into the everyday (MP3 4.5MB)
- Chapter 7 - 2025 – 2028 initiatives – Our customers (MP3 5.3MB)
- Chapter 8 - 2025 – 2028 initiatives – Our people (MP3 6.7MB)
- Chapter 9 - 2025 – 2028 initiatives – Community (MP3 4MB)
- Chapter 10 - Contact us (MP3 3.5MB)
- Access and Inclusion Plan 2025 – 2028 Auslan translation (YouTube):
If you encounter any barriers accessing our plan, please email accessinclusion@westpac.com.au.