Feedback and complaints

We welcome your feedback or complaint on accessibility via our Customer feedback page or over the phone on 13 22 66 Monday to Friday, 8am - 8pm (AEST), Saturday 8am - 6pm (AEST) from anywhere in Australia.

If you have a vision impairment, mobility, learning or cognitive disability that prevents you using smart devices, you can get in touch with our Customer Care team on (03) 8536 7889. To provide your feedback or raise a complaint, please have your 8-digit Customer ID and 3-digit Access Code or account information on hand so our friendly Customer Care representative can help you.

Bank of Melbourne welcomes calls through the National Relay Service. If you are deaf, hard of hearing, or have speech/communication difficulty, choose your access option detailed on the National Relay Service and provide our phone number (03) 8536 7889 when asked by the Relay Officer.

If AUSLAN is your preferred method of communication, a AUSLAN interpreter services can be booked through a branch, or a NAATI certified interpreter can attend a branch with you.