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Feedback and complaints

We welcome your feedback or complaint on accessibility via our Customer feedback page or over the phone on 13 22 66 Monday to Friday, 8am - 8pm (AEST), Saturday 8am - 6pm (AEST) from anywhere in Australia. 

If you have a vision impairment or have mobility issues using smart devices, you can contact our Customer Care Team on (03) 8536 7889. To provide your feedback or raise a complaint, please have your 8-digit Customer ID and 3-digit Access Code or account information on hand so our friendly Customer Care representative can help you.

If you are deaf and/or find it hard hearing or speaking with people who use a phone, you can reach us through the National Relay Service (NRS). You will need to register with the NRS prior to utilising their service.

If AUSLAN is your preferred method of communication, a AUSLAN interpreter services can be booked through a branch, or a NAATI certified interpreter can attend a branch with you.