Financial difficulty? You're not alone.
Missed a payment or experiencing financial difficulty?
We understand that life can take unexpected turns. Financial difficulty can arise from different life events such as changes in income, illness, a relationship breakdown, reduced cash flow or events like natural disasters.
If you’re experiencing financial difficulty and are unable to meet your regular financial commitments, please let us know. We’re here to help.
What to expect: financial hardship
Fill in the online form and we’ll contact you within 3 business days:
Prefer to speak to someone over the phone? Call Bank of Melbourne Customer Assist:
Mon-Fri 8:30am-7:30pm (EST), Sat 9:30am-6pm (EST)
Financial hardship assistance and credit reporting
A financial hardship arrangement can help improve your credit report if you meet your revised repayments. Find out more.
Financial Counselling
You can obtain free independent advice from a Financial Counsellor.
This is a free service with dedicated people in each state that will work with you to understand your circumstances and help with next steps.
Contact the National Debt Helpline on 1800 007 007 for a free, independent financial counselling service.
Salvation Army Doorways Program
Are you finding your finances are getting tight? Investigating all your financial options and taking action early is important in achieving your future goals.
This program is a joint initiative between us and the Salvation Army building on our relationship of working together to support the community.
Take action early and find out more.