Financial difficulty? You're not alone.
Missed a payment and looking to catch up?
Let us help you get back on top of things.
If you can make up your missed payment within 3 months of the due date, contact our Customer Solutions Team.
Mon - Fri 8:30am –7:30pm (AEST), Sat 9:30am – 6:00pm (AEST)
Can’t pay?
We understand that life can take unexpected turns.
Financial difficulty can arise from different life events such as changes in income, illness, a relationship breakdown, reduced cash flow or emergency events like natural disasters.
We’re here to help. Apply online today.
Fill in our online form and we'll contact you within 3 business days
Mon - Fri 8:00am – 8:00pm (AEST), Sat 9:00am – 5:00pm (AEST)
Financial Counselling
You can obtain free independent advice from a Financial Counsellor.
This is a not for profit organisation with dedicated people in each State that can assist you with a wide range of financial issues. They will work with you to help you understand your circumstances and provide advice and help you with next steps.
Salvation Army Doorways Program
Are you finding your finances are getting tight? Investigating all your financial options and taking action early is important in achieving your future goals.
This program is a joint initiative between us and the Salvation Army building on our relationship of working together to support the community