Stay safe and protected
Discover how to stay secure and avoid fraud and scams.
All your security information in one place
Explore our Security Centre to learn about the latest scams and how to protect yourself from fraudsters. We offer a range of security features in our App and your Internet Banking to help keep your money safe when banking with us.
Take me to...
Discover the differences between disputes, fraud and scams, and learn how to report unusual activities to us.
Check out the latest scams and security alerts so you can stay one step ahead of the scammers.
Find out about all the different tricks and tactics scammers use and learn to spot the signs of a scam.
Learn about the steps and actions you can take to keep yourself safe from scammers.
How we keep you safe
Bank of Melbourne Secure™
With technology that learns about your banking behaviours to 24/7 fraud and scam monitoring, you can bank with us with peace of mind.
Secure Code
When you make certain types of transactions online, we’ll send you a unique One Time Password (OTP) to authenticate that it’s you.
Bank of Melbourne Verify
Enhanced with Confirmation of Payee to better protect you when paying someone using BSB and account number.
Learn what you can do
Security Wellbeing Check
Go through the checklist via the App to ensure all your security features are up to date.
Mobile banking security
Follow these tips to further enhance the security of your mobile banking device.
Digital Card
By using the Digital Card found in the App, you can decrease the risk of fraud by over 50%.
Tips to keep your data and devices safe
Cybercrime, identity theft, and various forms of scams and fraud have become an increasing widespread threat, but with the proper security habits, you can play a role in safeguarding your data and devices.
We'll never ask you to...
- Share your Internet Banking Secure Codes or passwords
- Share your Card expiry date, PIN or CVV
- Help us catch cyber criminals or assist with internal investigations
- Move money to a "safe" account, or to an account with another bank.
If you’re asked to do any of the above, you should be suspicious. Request a reference number, hang up and call us back via the App or on 13 22 66.
Responsible disclosure at Bank of Melbourne
Bank of Melbourne takes the protection of it’s customer information and confidential information very seriously. We welcome any information you have on suspected cyber threats, or security issues.
Security checklists
If you think you've encountered fraud, take a look at our checklists for secure next steps.
Articles
Read about the things you can do to help protect your loved ones, your business, or to stay safe when shopping online.
Useful resources
Check out these government and not-for-profit sites if you need more information.
The Detail
This special offer for security software is not an endorsement from Bank of Melbourne. McAfee Multi AccessTM is offered by McAfee. Information above is a general description only, using the link provided will take you to an external website. Please visit McAfee Support for any installation or product related questions.
Bank of Melbourne recommends that you do not access Internet Banking if you are concerned your computer may be infected with a virus, worm or trojan.