Information for Financial Counsellors

We have a dedicated team of specialists who work in partnership with Financial Counsellors who advocate for our customers experiencing financial hardship.
 

If you are a Financial Counsellor, please contact the team:

Contact the team

Call 1800 685 844

Are you overseas?

Call +61 8 8177 6025

Mon – Fri 8:30am - 6:00pm (AEST)

Email: financialcounsellors@westpac.com.au

 

 

Useful Forms for Financial Counsellors and Authorised Third Party Representatives

Financial Counselling Agency Authorisation Form

Standard forms used by Financial Counsellors

Statement of Financial Position Form

Standard forms used by Financial Counsellors

Authorised Third Party Form

Nominate an Authorised Third Party

Westpac Group’s Expectations of Authorised Third Parties