What happens next
Once you have lodged a dispute we will work quickly to resolve it. This will mean working with you, the business or retailer where the transaction happened and any other bank involved.
Sometimes we may need information and evidence from you but we will act as a liason between you and everyone else involved.
How long does it take
We'll work as quickly as we can but the turnaround time can vary, depending on how complicated the dispute is. Currently we resolve the majority of disputed transactions within 35 days.
We won't charge any interest on the item while it's under investigation.