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Ensuring we have the right contact details helps us keep you safe.

Help us help you by keeping your details up-to-date. That way, if something happens which doesn’t look quite right, we can get hold of you quickly and keep you and your accounts safe.

You can update your email, phone number and mailing address directly in the Bank of Melbourne App and Internet Banking.



How to update your contact details

You'll need to be registered for Bank of Melbourne Secure Code before you start. This uses your phone number to confirm transactions via both text and call.

To register you need to call us on 13 22 66 (or +61 3 8536 7870 from overseas) provide us with your Australian landline or mobile number.

  1. Logon to Internet Banking or the Bank of Melbourne App
  2. Select Services
  3. Under My Details, select Update contact details
  4. Enter in your Secure Code
  5. Select Edit addresses, Edit email address or Edit phone numbers and make your updates
  6. Select Confirm
  7. Select Done


We’re here for you

With your mobile number and email we can reach you quickly. You’ll get notification of any updates to your banking.

Text to alert you instantly

Having your mobile number means we can confirm a payment and help stop any suspicious activity promptly.


We're here for you

With your mobile number and email we can reach you quickly. You'll get notification of any updates to your banking.


Email not snail mail

If we need to contact you email is much faster and more efficient than a letter in the post.

Update Contact Details FAQ's

We tried to contact you via your preferred email address and were unable to reach you. The screen you can see when you log into Internet Banking is called a splash screen. The splash screen is used to provide you with important information about your account.

So that we can contact you and update you with important information going forward, it is a requirement for you to inform us of your current email address.

Need to download the Bank of Melbourne App?

The Detail

It’s important to keep your contact details up-to-date. We will always protect your personal information in accordance with our Privacy Statement which you can read online or by calling 13 22 66.

Your use of Internet & Mobile Banking is subject to the Internet and Phone Banking Terms and Conditions (PDF 479KB). An internet connection is needed to access Internet Banking. Normal data charges apply when using Mobile Banking.

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