We're currently experiencing a high volume of calls, but you can find out the latest information on our COVID-19 Customer Support Hub.
We guarantee your Internet and Mobile Banking security with Bank of Melbourne Secure. We continue to safeguard your financial and personal information with regular updates to our security systems.
You can download a statement of your recent transactions covering the last 30, 90 or 120 days - no need to wait for your statement.
Transferring funds between your Bank of Melbourne accounts is easy. You can also transfer funds to anyone with an Australian bank account.
Step 1. Select Register. Enter your card number or account number, and date of birth - and select Continue.
Step 2. Enter your phone number to receive your Secure Code. You can choose to have it sent via SMS or voice. Select Send.
Step 3. Enter the Secure Code and select Authenticate.
Step 4. Select a Security Number and re-enter this number to Confirm. Your security number must be 4-6 digits long and cannot contain simple combinations e.g. 123456, 111111.
Select a Password and re-enter this password to Confirm. Your password must be 6-12 characters long and include at least one letter (A-Z) and one number (0-9). Special characters not permitted.
Step 5. Your registration is now complete. Ensure you make a note of your Customer Access Number (CAN). You can also choose to receive your CAN via SMS. Select Continue to banking to finish.
Step 1: From the Internet Banking log on page, select Forgotten? next to the Internet Password field.
Step 2: Enter your Customer Access Number (CAN) and date of birth and select Continue.
Step 3: Select a phone number to receive your Secure Code. You can choose to have it sent via SMS or voice. Select Send.
Step 4: Enter your Secure Code and select Authenticate.
Step 5: Select and confirm your new Security Number and Password. Select Continue
Step 6: Your Security Number and Password have been reset. Select Close.
Step 7: Return to the Internet Banking logon page.
Before making a decision, it's best to read the terms and conditions and decide whether the product is appropriate for you.
The advice on our website is prepared without knowing your personal financial circumstances. Before you act on this or any advice, please consider if it’s right for you. If you need help, call 13 22 66
1. Subject to and Mobile Banking Terms and Conditions.
2. Card lock will temporarily stop all future card transactions on a Visa debit or personal credit card for 15 days, unless you reactivate or cancel your card earlier. This means all scheduled or recurring payments using your card details will be stopped, but any direct debits on a linked bank account will continue as usual.
3. Standard call or data charges apply.
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©Bank of Melbourne - A Division of Westpac Banking Corporation ABN 33 007 457 141
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