For assistance that never sleeps
Get to know Mel
Simply type in your question, and Mel will help guide you.
How Mel can help?
Where to locate Mel?
In the Bank of Melbourne App
- Logon to the Bank of Melbourne App
- Tap 'Contact us' from the bottom navigation bar on the home screen
- Tap 'Chat now' in the bottom right corner. Mel will be available to you 24/7
- To resume a chat, tap on the chat bubble
In Internet Banking
- Logon to Internet Banking
- Select 'Contact us' from the bottom navigation bar on the home screen
- Select on 'Chat now' in the bottom right corner. Mel will be available to you 24/7
- To resume a chat, select on the chat bubble
Keeping your data safe
FAQs
Once you’ve asked your question, Mel will provide you with a link directing you to where you can complete what you need to do.
The Detail
Before using Internet and Phone Banking, please read the Bank of Melbourne Internet and Phone Banking Terms and Conditions (PDF 479KB).
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