We protect you
Bank security with Bank of Melbourne Secure™
Peace of mind protection
Bank of Melbourne Verify
When adding a new payee to a BSB and account number we’ll do a check to see if the account details you’ve entered have been commonly used.
Digital Card
It’s a digital version of your card, with the added security of a dynamic CVV that updates every 24 hours helping to reduce the risk of fraud. Use it to shop online and pay bills.
Secure Code
A unique One Time Password (OTP) to your mobile phone or nominated landline telephone to authenticate certain types of Internet and Mobile Banking transactions.
Qualifying for Bank of Melbourne's security guarantees
You can rest assured that your banking is safe and secure using either the Phone or Internet. Your Internet Banking and Credit Card transactions have unique security guarantees, helping to protect you from fraud. Fraud is when someone gains access to your accounts or details for the purpose of making unauthorised transactions.
Bank of Melbourne Secure
In the unlikely event that an unauthorised phone or internet transaction does occur (and it is clear that you have not contributed to the losses*), Bank of Melbourne will refund you the full amount.
- Have not shared your logon details or secure codes
- Have not voluntarily participated in the transaction
- Immediately informed us of any unauthorised activity
Fraud Money Back Guarantee
Any unauthorised card transactions will be reimbursed, provided that you have not contributed to the loss and contacted us promptly. Refer to your card's terms and conditions, including when you'll be liable.
- Unauthorised transaction made without your knowledge
- Reported promptly within your billing cycle
- Haven't voluntarily agreed to the transaction
The Detail
Bank of Melbourne Secure: If your Bank of Melbourne account is compromised due to Internet Banking fraud, we guarantee to repay any missing funds, provided you complied with our Internet Banking Terms and Conditions (PDF 479KB). This includes keeping your logon details (including passwords, Bank of Melbourne Secure codes) private, not participating in the unauthorised transaction, and immediately notifying us when you suspect an unauthorised transaction or potential fraud on your accounts.
Fraud Money Back Guarantee: Our Bank of Melbourne Fraud Money Back Guarantee ensures that you will be reimbursed for any unauthorised transactions provided that you have not contributed to the loss and contacted Bank of Melbourne promptly. Refer to your card’s conditions of use for full details, including when a customer will be liable.