Notifications and Alerts

Notifications and alerts enable you to receive specific information regarding account balances, deposits and withdrawals to be sent to you automatically as a notification, SMS or email.

You can set up the following types of notifications and alerts:

• Credit card reminder alert – get notified before your credit card repayment is due.
• Balance - get the available balance of your nominated account at the beginning of the day.
• Withdrawal or Authorisation - enjoy peace of mind knowing your direct debits or loan repayments have been made. Choose the Authorisation Alert to keep a step ahead of fraudsters and be notified of each new credit or debit card authorisation.
• Deposit - keep track of your salary payment or other direct credits.
• High Balance - don’t max out your credit card. Be informed when your balance reaches a pre-determined limit.
• Dishonour - get notified when an account has been overdrawn by a cheque, direct debit or periodical payment.
• Low Balance - avoid overdrawing your account. Receive alerts when your balance reaches a pre-determined limit.

You can choose to receive alerts by email, SMS or as a notification to your device.

Notifications and email alerts are free. SMS Alerts are free for the Complete Freedom, Concession and Retirement Access Plus. How do I setup notifications and alerts? First, you need to register for notifications and alerts:

1. From your Mobile Banking home page, tap the Services icon.
2. Tap on ‘Notifications and alerts’
3. Your current mobile number, and registered device will be pre-populated here
4. Tick to agree to the Terms and Conditions
5. Tap the ‘Register’ button to proceed.

You’ll now be able to create new notifications and alerts.

From the Mobile Banking logon screen:

1. Tap the bell icon in the top corner;
2. Tap on 'New alert';

Select to receive your alert as a notification and follow the prompts.

To see the notifications option you need to have notifications enabled for the Bank of Melbourne app within your phone’s settings.

For iPhone, follow the steps below:

1. Tap 'Settings'
2. Tap 'Notifications'
3. Tap the Bank of Melbourne app
4. Change ‘Allow Notifications’ to on.

If you now close the app and then login again the notifications option should appear next to the SMS and email alert options.

For most Android™ phones the below steps should work. However, for some phone manufacturers the steps may be different. If these steps don’t work we suggest searching online for how to enable notifications for your phone.

1. Go into your phones Settings
2. Tap 'Apps' or 'Application manager'
3. Tap the Bank of Melbourne app
4. Tap the tick box next to Notifications so the tick is showing

If you now close the app and then login again the notifications option should appear next to the SMS and email alert options. 

Yes. From the accounts screen just tap ‘Services’, then ‘Notifications and alerts’.  Then tap on the alert and tap either ‘Delete’ or ‘Change’.  

No - you need to be connected to the internet to receive notifications.

Please note, if you are disconnected from the internet when notifications are sent to you, when you reconnect you may only receive the most recent notification. If you are regularly disconnected from the internet we recommend using SMS or email alerts to ensure you don’t miss any messages.

Yes, you can see the last 30 notifications you have received in your notifications centre.

Tap the bell icon in the top right corner of the home screen.