Card Lock a lost, stolen, or misplaced card
Temporarily lock a lost, stolen or misplaced card in the Bank of Melbourne App, or if you can't find it, report it immediately to cancel your card.
Extra security is just a tap away
As soon as you realise your card is missing, just Card Lock it to temporarily lock it for up to 15 days, giving you the time to look for it or work out what to do next. While your card's locked, no transactions can be made, but you'll still be able to access your money, then, if it turns up, you can unlock it; otherwise, report it lost or stolen to cancel your card.
How it works
Step 1.
Logon to the Bank of Melbourne App and tap Services in the bottom menu
Step 2.
Under My Cards, select Lock card temporarily
Step 3.
Choose a card to lock, then tap the lock icon
Lost, stolen, or misplaced card?
Lock your card instantly
Temporarily lock your card to reduce the risk of unauthorised transactions. Access your money by creating an in-app Cardless Cash code to withdraw cash from an ATM.
Found your lost card?
Unlock the card in the Bank of Melbourne App by tapping on the lock icon. Your card will automatically unlock in any digital wallet it's currently added to, and you'll be able to use it immediately.
Lost your card for good?
Cancel your card and order a replacement by reporting it lost or stolen in the App. Your card will automatically update in your digital wallet and you can use it without activating your replacement card.
Have everything you need?
You'll need to be registered for Internet Banking before logging onto the Bank of Melbourne App to use this feature.
Can’t remember your login details? Find your Customer Access Number or reset your security code and password online before you get started.
Download the Bank of Melbourne App
Card Lock FAQs
Here are the answers to frequently asked questions about using Card Lock.
Additional Features
The Detail
Read the Internet and Phone Banking Terms and Conditions (PDF 549KB) at bankofmelbourne.com.au before making a decision and consider whether the product is right for you.
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