Verifying and updating your details
Strengthen the security on your account
Protect your accounts
Safeguarding your information is our top priority. To better protect your account, you need to verify and update your details.
Keep your account compliant and safe
To meet our regulatory obligations, and to better protect your account, we need you to verify and update your details.
Why we’re asking you to do this
Along with other financial institutions in Australia, we identify our customers according to the requirements of Australian Anti-Money Laundering and Counter-Terrorism Financing Act (AML/CTF). This is referred to as our ‘Know Your Customer’ (KYC) requirements.
Keeping your profile up-to-date helps us identify and potentially stop any unusual activity that may occur on your account.
Even if your details haven't changed, it's important that you confirm your details to ensure we have your most recent information on file. We’ll reach out from time to time and request you update your contact details to help keep you and your money safer.
What to do
Step 1
Please select and complete the form for your business type:
Individuals/Sole Trader Form (PDF 262KB)
Domestic Proprietary Company Form (PDF 683KB)
Step 2
Attach all certified copies of all supporting documents (refer to the checklist on the first page of the form that lists all required documents). For certification process refer to the FAQ below "How do I certify my identity“.
Step 3
Return the completed form and certified copies of supporting documents by email, post, or at a branch.
Email
businessIDBOM@bankofmelbourne.com.au
Important: For your security, we can only accept documents sent from the email address currently associated with your customer profile.
Post
If you're sending the documents by post, please make sure you sign them by hand (not a photocopy or digital signature) and return the original documents to:
- If you’re located in Australia, please send via Reply Paid (no postage required) to:
Business Identification Team
Reply Paid 91348
SYDNEY NSW 2001
- If you’re located outside Australia, please pay for postage and reply to:
Business Identification Team
GPO Box 1806
SYDNEY NSW 2001
Australia
Branch
If visiting a branch, don’t forget to bring at least 2 forms of identification, refer FAQ below – How do I certify my identity?
If you have any questions, please call our dedicated Business Identification Team on 1800 080 702 then select Option 1, from anywhere in Australia (or +61 2 9155 7522 select option 1 then option 2, if calling internationally) 8:00am – 6:45pm AEST, Monday to Friday.
When do I need to update my details?
You’ll need to verify and update your details within 30 days of us first getting in touch with you about this request. If you haven’t done so by then, we may restrict your account, so it’s important to complete this request as soon as possible.
You may also receive a call from our team to talk you through what you need to do.
Accessibility
Visit bankofmelbourne.com.au/accessibility for our accessible products and services for people with disability.
Privacy Statement
Please review our privacy statement here.
FAQs
Please provide certified copies of the relevant identification documents as listed on the form, please refer to the ‘What to do’ section above. The certifier should certify that the photocopy is a true and correct copy of the original by writing on and signing the photocopy. Please ensure the images in your ID documents are clear and easy to read.
For a full list of certifiers and ID documents, see our How to verify my identity (PDF 249KB).
An example of certified ID is shown below:
If visiting a branch, don’t forget to bring at least 2 forms of identification such as:
- Valid Australian Drivers licence
- Medicare card
- Passport
- Australian Birth Certificate Foreign Passport issued by a foreign government
- Proof of age card
Read the Online Banking Terms and Conditions (PDF 626KB) before making a decision and consider whether the product is right for you.