Complimentary overseas travel insurance
Important: To make a claim on the credit card complimentary insurance, we encourage you go online to https://insurance.agaassistance.com.au/bankmelb. Claims can be lodged online 24 hours a day, 7 days a week. For information about the impact of COVID-19 on overseas travel insurance refer to the FAQs here
Complimentary overseas travel insurance is part of the complimentary insurance covers we have available to Bank of Melbourne cardholders on selected personal credit cards.
The information below is a summary only. Please refer to the Credit Card Complimentary Insurance Terms and Conditions for full details on benefits, terms, limits, conditions and exclusions. An excess may be deducted from certain payments as detailed in the policy booklet.
Is my overseas trip covered?
To be eligible for this complimentary overseas travel insurance, before leaving Australia on an overseas journey, you must have a return overseas travel ticket, and need to have prepaid at least A$500 of your travel costs using your eligible card. Travel costs include:
- Return overseas travel tickets
- Airport/departure taxes
- Prepaid overseas accommodation
- Prepaid overseas itinerary items.
Please note for overseas travel insurance, the cover is only available to persons up to and including 80 years of age.
If the cardholder is eligible for the overseas travel insurance as outlined above, the cardholder’s, spouse and/ or dependent children (two years and older on the day of departure) who are travelling with the cardholder for the entire journey become eligible for this overseas travel insurance when, before leaving Australia on an overseas journey, the cardholder’s spouse and/or dependent children have a return overseas travel ticket, and at least A$500 of each of their prepaid travel costs (i.e. costs of their return overseas travel ticket; and/or airport/departure taxes; and/or their prepaid overseas accommodation/travel; and/or their prepaid overseas itinerary items) has been charged to the cardholder’s eligible credit card.
You and any spouse and/or dependent children must have permanent Australian residency or hold a current and valid residency visa and reside in Australia.
To be covered, you don’t need to let us or Allianz Global Assistance know that you’re going overseas – provided you meet the conditions in accordance with the insurance policy, you’re automatically covered.
- Medical and hospital expenses incurred overseas, subject to an exclusion for pre-existing conditions.
- Loss or damage to personal property (there are limits on individuals items)
- Legal liability
- Rental vehicle excess
- Unexpected cancellation of travel arrangements and other unexpected expenses.
Limits apply if you have eligible pre-existing medical conditions.
What isn’t covered?
Please refer to your cards Credit Card Complimentary Insurance Terms and Conditions or download below for more information about what is and isn’t covered.
It's a good idea to check before leaving what's actually covered in any complimentary insurance policy, and what the exclusions or limits might be. Depending on your destinations, age, pre-existing medical conditions and time away, this cover may not fully meet your needs.
Please refer to Travel Alerts & Information as you may not be covered or your claim may be affected in circumstances where you have failed to follow advice or take heed of a warning from any government or official body, or any publication or broadcast by any member of the mass media.
We can help arrange standalone Travel insurance. Find out more about standalone Travel Insurance.
You can find out more about what is and isn’t covered in the Credit Card Complimentary Insurance Terms and Conditions (for claim events prior to 1 October).
Please refer to Travel Alerts & Information found here: as you may not be covered or your claim may be affected in circumstances where you have failed to follow advice or take heed of a warning from any government or official body, or any publication or broadcast by any member of the mass media.
Which cards offer complimentary overseas travel cover?
We will provide cover for the period listed below, or until you return to your home in Australia, whichever occurs first.
The following cards offer up to 6 consecutive months complementary cover:
The following card offers up to 3 consecutive months complimentary cover:
If you have a Bank of Melbourne credit card that is not listed above, and would like to check if your card offers overseas travel insurance, please refer to your Credit Card Complimentary Insurance Terms and Conditions (effective 1 October 2017).
Making a claim
If you want to make a claim under this policy, you must:
Whilst you are overseas:
Phone Allianz Global Assistance on +61 7 3305 7468.
Allianz Global Assistance will request documentation to confirm your eligibility for overseas travel insurance and process your claim.
If you are in Australia, (or when you return to Australia) you must follow the steps listed below.
Contact Allianz Global Assistance on 1800 091 710 within 30 days or as soon as possible of returning home from overseas or interstate (even if you have previously reported the matter to Allianz Global Assistance), or if you are already home, contact us within 30 days or as soon as possible of learning of an occurrence (loss, damage or breakdown) that may result in a claim.
However, if you are making a guaranteed pricing claim, you must contact Allianz Global Assistance within 21 days of the purchase of the personal good.
Want to know more?
You can find out more about making a claim in the Bank of Melbourne Credit Card Complimentary Insurance Terms and Conditions. The Allianz Global Assistance website also has helpful FAQs and claims forms you can download.
2. Complimentary insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 (trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 has issued an insurance group policy to Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) which allows eligible Bank of Melbourne account holders and cardholders to claim under it as third party beneficiaries. Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. The terms, conditions, limits and exclusions of the group policy are set out in the Credit Card Complimentary Insurance Terms and Conditions which may be amended from time to time. Westpac does not guarantee this insurance.