Our thoughts are with customers impacted by the recent weather events across QLD & NSW, including the more than 11,500 Westpac Group customers who have lodged a claim.
Due to the unprecedented scale of the events, Allianz (the insurer for Bank of Melbourne home and car insurance) is managing a significant number of claims. As a result, processing times have been longer than usual. We apologise for these delays.
If you have lodged a claim, please be assured that Allianz is working hard to deal with it as quickly as they can and they will contact you if further information is required.
Contact Allianz if you have damage caused by water, or require emergency repairs or urgent assistance because:
Call for emergency assistance.
Cover is subject to your application for insurance being accepted.
Product Disclosure Statements (PDS)
For the standard terms, conditions and exclusions about our Home & Landlord Insurance, please refer to the relevant Product Disclosure Statement (PDS) and any supplementary PDS (if applicable), and the Premium, Excess, Discount and Options Guide (PED). To see some of the events covered and not covered, please refer to our Key Fact Sheets (KFS).
Home and Contents and Landlord Insurance are issued by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz). Bank of Melbourne - a Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714 (the Bank) arranges the insurance under a distribution agreement with Allianz Insurance, but does not guarantee the insurance. This information does not take into account your personal circumstances. Before making a decision, please consider the relevant Product Disclosure Statement. For more information call 13 22 66.
A target market determination has been made for this product. Please visit https://www.bankofmelbourne.com.au/tmd for the target market determination.