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How to claim

Submit your claim


Other steps to support your claim

  • Let the police know immediately if the damage is malicious, property has been stolen/lost or your home has been illegally entered
  • Don’t allow anyone to repair the property until we’ve had a chance to inspect it

What if further information is required?

We will send you a letter confirming your claim and case number plus any further information or documents we may need you to provide such as copies of original receipts for items you're claiming and the police report

Making a claim over the phone

Call us on 1300 020 266. Select option 1 for home and contents, then option 2 for new claims
If you are eligible to claim, we will complete and lodge your claim over the phone
We may send you a letter confirming what we require from you, your case number and if required a claim form
Send us your supporting documents and if you were sent a claim form, the completed claim form

Need to send information?

If you need to send in documents relating to your claim, our details are below.

Please note your claim number on the documents or in the subject line:

Fax: 1300 200 850
Postal: GPO Box 4451
Sydney NSW 2001

If you need assistance, or want to track your claim, call us on 1300 020 266 and quote your case number.

How long does it take to settle a claim?

When we have all necessary information and have completed all investigation that was required to assess your claim, we will decide to accept or reject your claim and notify you of our decision within 10 business days.

Call us on 1300 020 266 (you’ll need to quote your case number).