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Frequently asked question for Travel Insurance COVID-19 (Coronavirus)

If you need to make a travel claim, we encourage you to do so online. If you are looking for information about the impact of COVID-19 on Travel Insurance, read our FAQs

We are temporarily ceasing sales of Travel Insurance. 

Following the advice of the Australian Government not to travel overseas, our travel partner Allianz Global Assistance is temporarily ceasing sale of new domestic and international Travel Insurance policies, effective 27 March 2020. There may be other insurance options available to suit your requirements; please refer to the Insurance Council of Australia website for a list of alternative providers.

Why choose Bank of Melbourne

Emergency medical assistance
Overseas emergency medical assistance and hospital expenses (outside Australia)
Subject to an exclusion for pre-existing conditions, unless otherwise agreed.
(Terms, Exclusions, Conditions, Time and Sub Limits apply) 
Travel delay cover
Cover in case your travel is delayed, cancelled or rescheduled
(Terms, Exclusions, Conditions and Sub Limits apply)
Stolen or lost personal items
Cover for travel documents as well as luggage and personal items
(Terms, Exclusions, Conditions and Sub Limits apply)
Emergency assistance
Overseas 24/7 by telephone

Cover types



The Detail

*Terms, exclusions, conditions and limitations apply. Please refer to the Product Disclosure Statement for full details.

Travel Insurance is issued by AGA Assistance Australia Pty Ltd ABN 52 097 227 177 (trading as Allianz Global Assistance), as agent for the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 (Allianz).  Bank of Melbourne – a Division of Westpac Banking Corporation ABN 33 007 457 141 arranges the insurance as agent of Allianz, but does not guarantee the insurance.  Policy terms, conditions, limits and exclusions apply.

This information does not take into account your personal circumstances. Read the Product Disclosure Statement ('PDS') for Travel Insurance (PDF 1MB) to see if this insurance is right for you. Call 1800 825 866.

By clicking on Get a quote you will enter a third party site hosted by Allianz. Any personal information you provide to Allianz's hosted site will be collected, used and disclosed in accordance with Allianz’s Privacy Statement and Privacy Policy.

Bank of Melbourne's Privacy Policy is available at or by calling 13 22 66. It covers:

  • How you can access the personal information Bank of Melbourne holds about you and ask for it to be corrected;
  • How you can complain about a breach of the Privacy Act 1988 (Cth) or a registered Code by Bank of Melbourne and how Bank of Melbourne will deal with your complaint; and
  • How Bank of Melbourne collect, hold, use and disclose your personal information in more detail.

© Bank of Melbourne - A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.