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Frequently asked question for Travel Insurance COVID-19 (Coronavirus)

If you need to make a travel claim, we encourage you to do so online. If you are looking for information about the impact of COVID-19 on Travel Insurance, read our FAQs

How to claim

If you’ve lost or had your luggage stolen

You may need:
  • A copy of the report you lodged with the police or carrier from where the loss or theft was reported
  • Evidence of ownership such as original receipts, photographs (except for jewellery or watches) or operating manuals.

If you’re involved in an accident

You may need:
  • Medical, dental, police reports or declarations
  • If applicable, evidence of ownership such as original receipts or valuations.

If you’re claiming for cancellation or rescheduling expenses

You may need:
  • Original receipts, tickets
  • A letter from the travel agent showing any charges to re-arrange or cancel your journey
  • A doctor’s certificate or letter from the carrier.

Claim online or call 1800 825 866 to make a claim.

24-hour Emergency Assistance Hotline

Emergency help is available 24/7 if you find yourself in difficulty during your trip overseas.

Staff are expertly trained and multilingual.

Call reverse charge:

Within Australia:  1800 010 075

While overseas via local operator:  +61 7 3305 7499

Credit card travel insurance claims

Learn more about making a claim on the Complimentary Overseas Travel Insurance policy available with some credit cards.

For peace of mind and protection for yourself, your family, your wealth and assets, choose from a range of insurance products that suit your needs and enjoy the convenience of insurance and finance under the one roof.