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Frequently asked question for Travel Insurance COVID-19 (Coronavirus)

If you need to make a travel claim, we encourage you to do so online. If you are looking for information about the impact of COVID-19 on Travel Insurance, read our FAQs

How to claim

If you’ve lost or had your luggage stolen

You may need:
  • A copy of the report you lodged with the police or carrier from where the loss or theft was reported
  • Evidence of ownership such as original receipts, photographs (except for jewellery or watches) or operating manuals.

If you’re involved in an accident

You may need:
  • Medical, dental, police reports or declarations
  • If applicable, evidence of ownership such as original receipts or valuations.

If you’re claiming for cancellation or rescheduling expenses

You may need:
  • Original receipts, tickets
  • A letter from the travel agent showing any charges to re-arrange or cancel your journey
  • A doctor’s certificate or letter from the carrier.

Claim online or call 1800 825 866 to make a claim.

24-hour Emergency Assistance Hotline

Emergency help is available 24/7 if you find yourself in difficulty during your trip overseas.

Staff are expertly trained and multilingual.

Call reverse charge:

Within Australia:  1800 010 075

While overseas via local operator:  +61 7 3305 7499

Credit card travel insurance claims

Learn more about making a claim on the Complimentary Overseas Travel Insurance policy available with some credit cards.

For peace of mind and protection for yourself, your family, your wealth and assets, choose from a range of insurance products that suit your needs and enjoy the convenience of insurance and finance under the one roof.

The Detail

Travel Insurance is issued by AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 (trading as Allianz Global Assistance), as agent for the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 (Allianz).  Bank of Melbourne - a Division of Westpac Banking Corporation ABN 33 007 457 141 arranges the insurance as agent of Allianz, but does not guarantee the insurance.  Policy terms, conditions, limits and exclusions apply.

This information does not take your personal objectives, circumstances or needs into account.

Read the relevant Product Disclosure Statement ('PDS') for Travel Insurance (PDF 1MB) to see if this insurance is right for you. Call 1800 825 866.