We're currently experiencing a high volume of calls, but you can find out the latest information on our COVID-19 Customer Support Hub.
The loss of a loved one is a really difficult time. We understand that important matters and financial decisions can seem overwhelming – we are here to help
Here’s what you need to know and have with you through this difficult time
You might prefer to talk to us in a branch or over the phone. We are here to support you.
A step-by-step guide to help you manage things as smoothly and easily as possible
Help with knowing who to notify and answers to frequently asked questions
How the accounts of deceased customers are affected after notification happens
A glossary of terms that will help you make sense of the jargon
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A comprehensive 30 page guide supporting you after the loss of a loved one. Download Bereavement support guide
1300 130 549
From overseas +612 9155 7590
All branches are open 9.30am to 5pm Mon-Fri.
Some branches now open weekends.