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Before you notify us

Here’s what you need to know and have with you through this difficult time

Where to go and who to talk to

Our branches and the Estates Management team are here to support you

The Process step by step

A step-by-step guide to help you manage things as smoothly and easily as possible

Helpful checklists and resources

Help with knowing who to notify and answers to frequently asked questions

What happens when you notify us

How the accounts of deceased customers are affected after notification happens

Glossary of terms

A glossary of terms that will help you make sense of the jargon

Handy Tip

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Bereavement support guide

A comprehensive 30 page guide supporting you after the loss of a loved one. Download Bereavement support guide

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