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With correct contact details, we can jump onto anything suspicious.

Update your contact details today

Update now

Update your contact details so we can keep you safe.

Help us help you by keeping your details up-to-date. That way, if something happens which doesn’t look quite right, we can get hold of you quickly – and keep you and your accounts safe.

You can update your email, phone number and mailing address directly in Mobile and Internet Banking.

    

How to update your contact details

Before updating online, you need to register for Secure Code

If you haven’t already, register for Bank of Melbourne Secure Code. It will protect you by using your mobile or landline phone number to confirm certain transactions, via text message or voice call when you bank online.

To register, you just need to provide us with your Australian registered landline or mobile phone number by calling 13 22 66 (or +61 3 8536 7870 from overseas).

  1. Logon to the Bank of Melbourne App
  2. Select Services
  3. Under My Details, select Update contact details
  4. Enter in your secure code
  5. Select Edit addresses, Edit Email or Edit Phone Numbers
  6. Update your address, email or phone number
  7. Select Confirm
  8. Select Done

We’re here for you

With your mobile number and email we can reach you in the fastest, most efficient way. Plus, it also makes it easy to notify you of any updates or changes to your banking.
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Text to alert you instantly

Having your mobile number means we can text you to confirm a payment or transfer and help stop suspicious activity in its tracks.

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A quick phone call

With the right mobile number, we can call you straight away if we notice something unusual.

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Email not snail mail

If something happens, an email is much faster than the post.

Update Contact Details FAQ's

We tried to contact you via your preferred email address and were unable to reach you. The screen you can see when you log into Internet Banking is called a splash screen. The splash screen is used to provide you with important information about your account.

So that we can contact you and update you with important information going forward, it is a requirement for you to inform us of your current email address.

Update your contact details

Update now

Forgotten your Password

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The Detail

It’s important to keep your contact details up-to-date. We will always protect your personal information in accordance with our Privacy Statement which you can read online or by calling 13 22 66.

Your use of Internet & Mobile Banking is subject to the Internet and Phone Banking Terms and Conditions (PDF 549KB). An internet connection is needed to access Internet Banking. Normal data charges apply when using Mobile Banking.

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