Help us help you by keeping your details up-to-date. That way, if something happens which doesn’t look quite right, we can get hold of you quickly – and keep you and your accounts safe.
You can update your email, phone number and mailing address directly in Mobile and Internet Banking.
If you haven’t already, register for Bank of Melbourne Secure Code. It will protect you by using your mobile or landline phone number to confirm certain transactions, via text message or voice call when you bank online.
If you selected Update addresses:
If you selected Update phone number:
5. Delete the phone number you wish to update
6. Enter the new phone number
7. Confirm the new phone number by entering it a second time
8. Select update
9. Choose the Australian registered phone number you’d like your Secure Code sent to
10. Enter in your Secure Code
11. Select done
Having your mobile number means we can text you to confirm a payment or transfer and help stop suspicious activity in its tracks.
With the right mobile number, we can call you straight away if we notice something unusual.
If something happens, an email is much faster than the post.
We tried to contact you via your preferred email address and were unable to reach you. The screen you can see when you log into Internet Banking is called a splash screen. The splash screen is used to provide you with important information about your account.
So that we can contact you and update you with important information going forward, it is a requirement for you to inform us of your current email address.
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