With correct contact details, we can jump onto anything suspicious.
Update your contact details today
Update your contact details so we can keep you safe.
Help us help you by keeping your details up-to-date. That way, if something happens which doesn’t look quite right, we can get hold of you quickly – and keep you and your accounts safe.
You can update your email, phone number and mailing address directly in Mobile and Internet Banking.
How to update your contact details
Before updating online, you need to register for Secure Code
If you haven’t already, register for Bank of Melbourne Secure Code. It will protect you by using your mobile or landline phone number to confirm certain transactions, via text message or voice call when you bank online.
To register, you just need to provide us with your Australian registered landline or mobile phone number by calling 13 22 66 (or +61 3 8536 7870 from overseas).
- Logon to the Bank of Melbourne App
- Select Services
- Under My Details, select Update contact details
- Select Update addresses or Update phone number
If you selected Update addresses:
- Choose the Australian registered phone number you’d like your Secure Code sent to
- Enter in your Secure Code
- Update your email, home or mailing address details
- Select confirm
If you selected Update phone number:
5. Delete the phone number you wish to update
6. Enter the new phone number
7. Confirm the new phone number by entering it a second time
8. Select update
9. Choose the Australian registered phone number you’d like your Secure Code sent to
10. Enter in your Secure Code
11. Select done
We’re here for you
Text to alert you instantly
Having your mobile number means we can text you to confirm a payment or transfer and help stop suspicious activity in its tracks.
A quick phone call
With the right mobile number, we can call you straight away if we notice something unusual.
Email not snail mail
If something happens, an email is much faster than the post.
Update Contact Details FAQ's
We tried to contact you via your preferred email address and were unable to reach you. The screen you can see when you log into Internet Banking is called a splash screen. The splash screen is used to provide you with important information about your account.
So that we can contact you and update you with important information going forward, it is a requirement for you to inform us of your current email address.
Need to download the Bank of Melbourne App?
The Detail
It’s important to keep your contact details up-to-date. We will always protect your personal information in accordance with our Privacy Policy available at bankofmelbourne.com.au/privacy.
Your use of Internet & Mobile Banking is subject to the Internet and Phone Banking Terms and Conditions (PDF 605KB). An internet connection is needed to access Internet Banking. Normal data charges apply when using Mobile Banking.
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