Paying bills

Over 13,000 bills accept BPAY^®, including phone bills, utilities, credit cards and much more. Look for the distinctive BPAY^® logo in the payment section of your bill, or visit the BPAY website for a complete list of BPAY^® billers

Each biller sets individual minimum and maximum transaction limits, these may be higher or lower than the limits we impose. We set a maximum daily limit of $100,000 per day, however, to ensure Internet and Phone Banking remains safe and secure, we have increased security measures for funds transferred to selected billers for payments such as credit cards or TAB accounts. Payments to these billers have a reduced limit of $15,000.

If you are unsure of a biller’s limits please feel free to contact us on 13 22 66.

Cut off time is 5.30pm (AEST), 7 days a week. If you instruct us to make a BPAY^® payment before the time specified, it will in most cases be treated as having been made on the same day. However, if you instruct us to make a BPAY^® payment on a Saturday, Sunday or public holiday, or if another participant in the BPAY^® Scheme does not process a BPAY^® payment as soon as they receive the details, the payment may take longer to be credited to the biller.

BPAY^® payments require additional processing times due to the processes involved. Regardless of whether the payment is made to a Bank of Melbourne account or to another financial institution, we require at least one day to process our side of the transaction.

While we endeavour to process all transactions in a timely manner, Bank of Melbourne cannot control when a participant in the BPAY^® Scheme processes their side of the transfer or payment. Therefore please allow up to two business days for your payment or transfer to be processed.

Once a transfer has been confirmed via Internet Banking, we are unable to cancel payment.

If you have made a payment incorrectly, please contact our Internet Banking Helpdesk on 13 22 66 (+61 3 8536 7870 overseas) 24 hours a day, 7 days a week.
There are two procedures that can be initiated:

1. Recall – A recall will endeavour to retrieve the funds from the credited account.
2. Trace – A trace will locate the destination of the funds.

A number of billers do not accept payment from credit card accounts. However, this varies and is at the discretion of the biller providing the bill.

To find the payment options offered by a specific biller, visit the BPAY website and type in the biller name. Some billers may charge a surcharge for payments made from a credit card account. Again, this is at the discretion of the biller, and the surcharge is usually added to the next bill.

BPAY View is being discontinued and will no longer be available after 31 May 2026. From 27 March 2026, you won’t be able to register any new billers.

Yes. When your Term Deposit Account is opened, you’ll be issued a BPAY^® Biller Code and Customer Reference Number (CRN) so you can deposit funds into your new Bank of Melbourne Term Deposit Account.

Bank of Melbourne Term Deposit Biller Code: 117614

Customer Reference Number (CRN): Your 10-digit Term Deposit Account number.

BPAY View is being discontinued and will no longer be available after 31 May 2026. From 27 March 2026, you won’t be able to register any new billers.

Hundreds of bills are available through BPAY^® View. Check if the biller offers BPAY^® View by looking for the words BPAY^® View in the payment option section on your paper bill, or visit the BPAY^® web site for a complete list of BPAY^® View billers.

To cancel BPAY View, log in to Internet Banking and search Cancel a Biller. Click Unregister next to each biller you wish to cancel and follow the prompts.

Once de-registered, your bills will revert to being sent by your biller’s alternative delivery method. It’s important to contact your bill provider to re-establish your bill delivery preferences.

You can view all of your Biller Accounts separately from your own accounts. To view a list of your Billers select BPAY^® billers located in the Transfers, Payments & BPAY menu of Internet Banking.

To delete a ‘BPAY biller’ , simply visit the Transfer, payments & BPAY menu. On the right hand side, under the heading ‘Manage my’ , select BPAY billers. This will display a list of all your saved billers. Select the BPAY biller name that you wish to delete and click Delete on the top right hand corner & confirm.