Fraud Money Back Guarantee
What is card fraud?
There are many different types of card fraud and you may not be aware that your card has been used fraudulently until:
- You receive your statement and find there are transaction that you didn’t make, or
- Our Fraud Detection Team advises you on unusual activity on your card and asks if the charges are yours.
Bank of Melbourne Fraud Money Back Guarantee
Our Bank of Melbourne Fraud Money Back Guarantee ensures that customers will be reimbursed for any unauthorised transactions provided that the customer has not contributed to the loss and contacted Bank of Melbourne Promptly. Refer to your card’s terms and conditions for full details, including when a customer will be liable.
Card transactional issues and chargeback rights
You should always check the accuracy of transactions appearing on your card statements. This will help you identify any unusual activity or transactions you do not agree with.
Keeping vouchers and transaction records from merchants, financial institutions, or by electronic terminals such as ATMS will help you to reconcile your statements. Here are some common issues and what to do to try to resolve them.
In some circumstances we may be able to dispute a transaction for you with the merchant’s financial institution (called a ‘chargeback’). If you would like to chargeback a transaction, you will need to lodge the dispute within 30 days after the date of the statement on which the transaction is recorded.