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Existing Customer to connect directly to our customer service team.

Use the app to skip the security questions and talk to the right person

Contact us nowConnect directly to our customer service team.

Need help with your banking? Try Connect in the Bank of Melbourne Mobile Banking app. A faster way to get support.


Personal banking

13 22 66 - Mon-Sat 8am–8pm (EST)

+61 3 8536 7870 (from overseas)

 


Phone Banking

13 33 22 - 24 hours, 7 days

+61 3 8536 7870 (from overseas)


Business banking

13 82 66 - Mon-Fri 8am–6pm (EST)

+61 3 8536 7870 (from overseas)


Business Banking Online Helpdesk

1300 608 266 - Mon-Fri 8am-8pm (EST) and Sat 9am-5pm (EST)

+61 3 8536 7871 (from overseas)


Home Loans

13 22 66

To talk with a Bank of Melbourne home loan expert, say "New Home Loan" when prompted.

Automotive Finance

1300 100 266 - Mon-Fri 8.30am-5.30pm (EST)


Internet & Phone Banking Helpdesk

1300 605 266 - 24 hours, 7 days

+61 3 8536 7870 (from overseas)


Report a lost or stolen credit card

1800 772 266 - 24 hours, 7 days

+61 3 8536 7870 (from overseas)

or via Internet Banking


Customer relations

  • Make a suggestion
  • Lodge a complaint
  • Give a compliment

13 22 66


Branches/ATM

Find a branch or ATM


Postal address

Bank of Melbourne

Locked Bag 20037

Melbourne VIC 3001


National Relay Service

If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service and ask for 13 22 66.